Customer Service

Our Customer Service Representatives are here to help you with any problems, questions, or concerns you may have. They are available Monday through Friday, 8:30 A.M. to 5:30 P.M. EST, and will attempt to respond within one business day.

For support on software and technology products click here

If you still have questions or need assistance with an order, call us at 1-877-236-2465:

- Select option 1 for all Customer Service questions, including pricing and item numbers, to place an order, or to check on an existing order.

- Select option 2 for Sales Assistance with matching our products to your needs.


E-mail Us:
Email us at


Fax Us:
Fax your message to 1-877-732-8273.


Guarantee of Satisfaction
If you are not completely satisfied with any Benchmark Education Company product, simply return it to us in resalable condition within 90 days, and we will be glad to refund your money.

Return Address: 
Benchmark Education Company
6295 Commerce Center Drive, Suite B
Groveport, OH

Find an Answer

Review our list of frequently asked questions below to find answers to questions about our products and services.

Frequently Asked Questions:

About the Products
About My Order

How do I find products online?

There are several ways to find products on

Use the "Search by" engine

The Search by engine appears at top of every page. Use this tool if you know the title, product code, or ISBN for a product. Select the appropriate option (Title, Product code, or ISBN) from the drop-down menu, type the corresponding information into the next box, and then click "Go"

Use the "Google Book Search" engine

The Google Book Search engine appears at the top of every page. Type in a keyword and then click "Go" to look inside our books.

Use the "Browse Products" option

The Browse Products link appears in the menu bar on the left side of every page. Click on this link to open a drop-down menu with the options to search by Programs and Collections, Instructional Categories, Reading Levels, Content Areas, and Themes.

  • Click on the Programs and Collections link to bring up a full list of the of programs and collections that are currently available on the Benchmark Education Company Web site.
  • Click on the Instructional Categories link to bring up a list of instructional categories for which our resources are designed.
  • Click on the Reading Levels link to bring up an interactive Reading Level Guide. Use this interactive guide to search for products by Developmental Category, Grade Level, Letter Level, Numeric Level, or TESOL level.
  • Click on the Content Area link to search for products by content area. Place a check mark by all content areas that interest you and then click "Submit".
  • Click on the Themes link to search for products by theme within content areas. Within a single content area, place a check mark by all themes that interest you and then click "Submit".


Is Benchmark Education Company the sole source provider, or manufacturer, of its products?

Benchmark Education Company is the sole source provider of all of the products and programs offered in Benchmark Education sales literature and catalogs. Benchmark Education Company is the original creator of all materials and holds all copyrights, with the exception of the fiction titles offered in the Reading Explorers program and the Comprehension Skill Bags.

Benchmark Education Company is also the sole source provider of BEC Professional Development services as described in our sales literature.

Benchmark Education and its sales representatives are the exclusive distributors for all products.

Can I buy a single copy of one book?

Generally we do not sell single copies of a book title, except in cases of lost or damaged components of a set.

However, individual purchase options are available. You can purchase most of our book titles in a 6-pack Set. For many BEC book collections, we also offer add-to-packs, which contain one copy of various titles in a pre-packaged collection. For example, see below:

How do I determine book levels?

For information on Benchmark Education book levels and how they correlate with other leveling systems, see our Conversion Guide for Leveled Text by clicking on the [Downloads] button on the main menu on the left side, then click the download for [Reading Level Guide Bookmark].

Benchmark Education Company uses widely accepted leveling criteria when we level our texts. Our Product Development and Editorial staff includes Reading Recovery Teacher Leaders who help insure the integrity of our leveling system. We provide both a letter and numeric level to help teachers organize and match their students to texts.

How can I order offline? (U.S./Canada)

If you wish to mail in your order, please send to:

Benchmark Education/Newmark Learning
6295 Commerce Center Drive – Suite B
Groveport, OH 43125

To contact your Sales Representative, click here.

How can I order offline? (International Customers)

Click here to see a list of our international representatives.

How can I find out the status of my order?

Call the Customer Service Department, Monday through Friday. at (877) 236-2465 or 1-877-BENCHMK and select option 3.

You can email us anytime:

General Information:
Customer Service:

Are taxes included in the price?

Sales Tax is additional for California, Washington, and Canadian residents only and is calculated on the total of the product.

What are the payment options?

MasterCard, Visa and American Express are accepted. You can also pay by *purchase order or check.

*It is required that you fax a signed copy of your purchase order to our customer service department at 877-732-8273, or e-mail a signed copy of your purchase order to

Is shipping included in the price?

For the contiguous 48 states & Canada, shipping and handling charges are 10% of subtotal.

For Hawaii and Alaska, shipping and handling charges are 20% of the subtotal.

For All other countries, please e-mail, or call for shipping charges.

Second day or Next Day deliveries will include a surcharge.

What are the shipping terms and methods?

Contiguous 48 states and Canada:
Add 10% of subtotal to all orders ($5 minimum S/H per order).
HI and AK: Add 20% of subtotal ($5 minimum S/H per order).
All other countries: Please e-mail or call for shipping charges.

How can I return my order?

Benchmark Education is committed to providing our customers with the highest quality materials for building literacy and language for life. If you find that you need to return your materials for any reason we request that you ship the materials back to us in resalable condition and fill out this form.

How do I find my local Benchmark Education sales rep?

Call us to obtain the name of your local representative at (877) 236-2465 or 1-877-BENCHMK and select OPTION 2.

How can I order a current catalog?

You can fill out our online request form by selecting [Customer Service]->[Request FREE Catalog] from the main menu on the left side, and you can also call Benchmark Education Company, Monday through Friday at (877) 236-2465 or 1-877-BENCHMK.

Why can't I open PDF documents?

To open or print PDF files (PDF: Portable Document Format) you will need Adobe Acrobat Reader® software, version 4.0 or higher.

You can download Adobe Reader® for FREE from Adobe's website at:

or by clicking on the button below.