Customer Service

Our Customer Service Representatives are here to help you with any problems, questions, or concerns you may have. They are available Monday through Friday, 8:00 A.M. to 6:00 P.M. EST, and will attempt to respond within one business day.

If you need to contact Customer Service for assistance with an order, call us at 1-877-236-2465:

  • Select option 1 for all Customer Service questions, including pricing and item numbers, to place an order, or to check on an existing order.
  • Select option 2 for Sales Assistance with matching our products to your needs.

Contact us via E-mail: info@benchmarkeducation.com

To place an order via email: neworders@benchmarkeducation.com

Fax Us: Fax your message to 1-877-732-8273.

Return Policy

Guarantee of Satisfaction: If you are not completely satisfied with any Benchmark Education Company product, simply return it to us in resalable condition within 90 days, and we will be glad to refund your money. When corresponding about orders, please include your invoice number and date of order.

How can I start my Return?

Benchmark Education is committed to providing our customers with the highest quality materials for building literacy and language for life. If you find that you need to return your materials for any reason, we request that you ship the materials back to us in resalable condition and fill out this form.

Return Address:

Benchmark Education Company
6295 Commerce Center Drive, Suite B
Groveport, OH 43125

Tech Support

If you have questions about our digital solutions, please contact our Tech Support team at techsupport@benchmarkeducation.com or call toll-free at 1-855-245-9751.

For System Requirements please visit our help article here.

Frequently Asked Questions

Benchmark Education Company is the sole source provider of all the products and programs offered in Benchmark Education sales literature and catalogs. Benchmark Education Company is the original creator of all materials and holds all copyrights, except for the fiction titles offered in the Reading Explorers program and the Comprehension Skill Bags.

Benchmark Education Company is also the sole source provider of BEC Professional Development services as described in our sales literature. Benchmark Education and its sales representatives are the exclusive distributors for all products.

Call us at 1-877-236-2465:

  • Select option 1 for all Customer Service questions, including pricing and item numbers, to place an order, or to check on an existing order.
  • Select option 2 for Sales Assistance with matching our products to your needs.

Contact us via E-mail: info@benchmarkeducation.com

To place an order: neworders@benchmarkeducation.com

Fax Us: Fax your message to 1-877-732-8273.

Call the Customer Service Department, Monday through Friday, 9:00 A.M. to 5:30 P.M. EST. at 1-877-236-2465 or 1-877-BENCHMK and select option 3.

You can email us anytime:

General Information: info@benchmarkeducation.com

Customer Service: orderconcerns@benchmarkeducation.com

Sales tax is additional for schools and individuals in Arizona, California, Washington, and Canada. Sales Tax is additional for individuals in Ohio and New York.

MasterCard, Visa, and American Express are accepted. You can also pay by *purchase order or check.

*It is required that you fax a signed copy of your purchase order to our customer service department at 1-877-732-8273, or email a signed copy of your purchase order to neworders@benchmarkeducation.com.

The shipping costs are not included in the product price.

Contiguous 48 states and Canada: Add 10% of subtotal to all orders ($5 minimum S/H per order).
HI and AK: Add 25% of subtotal ($5 minimum S/H per order).
All other countries: Please email info@benchmarkeducation.com or call for shipping charges.

Connect with Your Local Sales Representative for Personalized Support

We’re here to support your school or district with award-winning educational resources. Our knowledgeable sales consultants are ready to help you.

Contact your local sales representative for dedicated service and solutions designed to meet your needs.

Please use this link Find my Rep

Explore Our Digital Catalogs

Discover the full range of our educational resources by visiting the Benchmark Virtual Catalogs page. Browse our entire library online, download your favorite catalogs, or print them directly from your device.

Prefer a physical copy? Simply fill out the form below to have a catalog mailed to you. All fields are required. Request a Catalog

Please allow 2-4 weeks for delivery.

Need it faster? Call our toll-free line at 1-877-236-2465.

Thank you for your interest in Benchmark Education.

You can view all our current catalogs here.