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A career at Benchmark Education Company

Are you interested in helping children of all abilities learn to read?   Do you want a career that promises the satisfaction of inspiring teachers and administrators in their mission to provide instruction that gets results?   If you want to join a creative, energetic, fast-paced company with a proven track record and promise of continued growth, then consider a career with Benchmark Education Company.

Join a winning team and promote literacy worldwide

Benchmark Education Company, headquartered in New Rochelle, NY, produces research-based, proven-effective literacy materials for supplementary and intervention use with K-12 students, including gifted, on-level, and struggling readers; students with learning disabilities; and those still mastering English as a second language.   Standards-aligned products and services, supported by professional development training, are designed to supplement core reading programs and help teachers take each learner on a different road toward academic success.   BEC materials are used in over 15,000 schools and districts across the United States and abroad.

Current Opportunities:

We are looking for talented, self-motivated individuals to fill the following positions:

To apply for any of these positions, e-mail your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801. We will only consider resumes accompanied by a cover letter.


Inventory Associate (Groveport,OH)

Position Purpose

The Inventory Associate is responsible for ensuring that the inventory report is accurate and maintains and replenishes inventory as needed in our Ohio Warehouse.

Duties and Responsibilities

  • Review inventory report from  the warehouse management system to ensure that the report is accurate
  • Ensure that stocks are being replenished ; avoiding being ‘out of stock’
  • Work with indirect report in New Rochelle to prepare Purchase Order (PO) for re-ordering
  • Work with Hong Kong office to submit PO to printer
  • Ensure all Flow Racks and Level A/B of the Bulk Racks are in full capacity by moving items from the storage locations
  • Conduct cycle count
  • Conduct physical inventory at year end
  • Enter product receipt into Acumen
  • Create job cost and input cost in Acumen
  • Work with freight forwarder to coordinate shipment of containers to Groveport

Job Requirements/Skills and Experience

  • College graduate with 1-2 years work experience
  • Proficient  in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
  • Quick decision-making skills to escalate issues when necessary
  • Ability to multi-task and excel in a fast-paced environment
  • Extremely detail oriented

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. We offer health benefits: Medical, Dental, Vision as well as, 401K Plan, Profit Sharing and Life Insurance.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Please include salary history and target in your letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Editorial Content Developer (Groveport, OH)

Position Purpose

Responsible for all phases of development of new print and digital literacy product from research and planning to production for both Benchmark Education Company and Newmark Learning.

Duties and Responsibilities

  • Research and analyze market needs
  • Develop concepts and propose new print and digital products
  • Plan, manage, and participate in the product development process
  • Contribute to marketing and sales efforts
  • Participate in long-range editorial planning
  • Contribute to ongoing improvements to the content creation workflow  

Job Requirements/Skills and Experience

  • B.A. in English, education, or a related field (M.A. a real plus)
  • At least four years of experience developing literacy content for an educational book publisher or digital content company
  • Superior writing, editing, and project management skills
  • Up-to-date knowledge of language, literacy, and content issues
  • Experience working on products for English language learners 
  • Comfortable juggling several projects concurrently
  • Able to work collaboratively with other departments (e.g., design, technology, and marketing)
  • Keen interest in instructional technology and digital media
  • Ability to learn new software quickly
  • Excellent communication and organizational skills 
  • Ability to lead and mentor others
  • Teaching experience is a plus

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees which includes Medical, Dental, Vision 401K Plan, Profit Sharing and Life Insurance.

To apply, please email your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801.  We will only consider resumes accompanied by a cover letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer


Editorial Content Creation Assistant (Groveport, OH)

Position Purpose

Responsible for providing editorial support to the Editorial department in a variety of capacities.

Duties and Responsibilities

  • Assist with daily operations of the editorial department
  • Apply to outside publishers for reprint rights
  • Revise and edit manuscript under the direction of an editor
  • Prepare manuscript files for production
  • Enter and update information in the product database
  • Conduct research and fact check
  • Aid in the development of new print products, including student books, teacher’s materials, and assessments
  • Aid in the development of new digital products, including eBooks, audio, animation, and online assessments
  • Prepare content for digital conversion
  • Review and evaluate the quality of digital products and report issues
  • Track progress of projects to ensure that they are on schedule

Job Requirements/Skills and Experience

  • B.A. in English, education, or a related field
  • Superior writing, editing, and organizational skills
  • Strong interest in educational content for K-8 students
  • Comfortable juggling several projects concurrently
  • Able to work well as part of a team
  • Keen interest in instructional technology and digital media
  • Ability to learn new software quickly
  • Excellent communication skills 
  • Knowledge of Spanish is a plus

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees which includes Medical, Dental, Vision 401K Plan, Profit Sharing and Life Insurance.

To apply, please email your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801.  We will only consider resumes accompanied by a cover letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer


Copy Editor (Groveport,OH)

Position Purpose

Responsible for reviewing and copy editing printed and digital products for Benchmark Education and Newmark Learning, including leveled texts, assessment books, teacher’s guides and resource manuals, sales/marketing materials such as catalogs, pullouts, flyers, invitations, and web site content. Act as an agent of quality control throughout the production stages of these materials.

Job Responsibilities

  • Ensure the accuracy and clarity of all materials
  • Make material conform to BEC house style guide and project style sheets
  • Correct all errors in mechanics, including spelling, punctuation, grammar, usage & inconsistencies
  • Edit graphic elements, including layout, design, illustrations, photos, charts and graphs, etc.
  • Collaborate and consult with project editors on revisions to the text that affect meaning, tone, style and presentation.
  • Rewrite content when necessary; Check changes made to materials
  • Input text changes in InDesign, Word and Excel documents
  • Work with Project Editors and other staff to resolve editorial issues with content
  • Work with Creative Services department to make art/layout corrections
  • Review printer proofs, products for reprint and content of digital products

Job Requirements/ Desired Skills and Experience

  • Bachelor’s degree and two years’ experience as a copy editor with a book publisher or other media outlet.
  • Fluency in English grammar, syntax, punctuation, and spelling.
  • Ability to mark text and layout using accepted proofer’s marks neatly and accurately. Familiarity with the Chicago Manual of Style and ability to use it and other resources such as Merriam-Webster’s online.
  • Ability to research facts on the Internet quickly and document reliable sources, showing definitive preferences for variant spellings, word forms, etc.
  • Flexibility to follow house style guides that may vary from Chicago Manual of Style.
  • Mastery of all functions of Microsoft Word essential to production of professional documents, including styles and track changes.
  • Familiarity with Microsoft Outlook and Excel and Adobe InDesign; experience with document management and ability to follow naming conventions and version control protocols.
  • Ability to learn new software and to apply copy editing skills in digital environments.
  • Confident skill at revising narrative and instructional texts for meaning, quality and presentation.
  • Attention to detail, able to regulate their own productivity and manage schedules; comfortable adapting to changing demands
  • Ability to work under pressure; adept at communicating arguments with a confident but collaborative mindset and an even temperament.

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. We offer health benefits: Medical, Dental, Vision as well as, 401K Plan, Profit Sharing and Life Insurance.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Please include salary history and target in your letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Associate Production Assistant (Groveport,OH)

Position Purpose

Responsible for providing editorial support to the Editorial department in a variety of capacities.

Job Responsibilities

  • Assist in daily operations of the production department
  • Convert Word documents into In Design Templates for print and e-books for Benchmark’s Teacher Materials and Core Literacy Product.
  • Handle all scheduling
  • Monitor all job tracking and trafficking  to ensure that they are on schedule
  • Alert manager of any discrepancies.
  • Perform minor design work as needed.

Job Requirements/ Desired Skills and Experience

  • B.A. in English, education, or a related field
  • 1-3 years of experience with Adobe Creative Suite, including In Design, Photoshop and Illustrator.
  • Strong Proficiency with the MAC Computer.
  • Ability to handle multiple projects , monitor and schedule accordingly
  • Comfortable juggling several projects concurrently
  • Able to work well as part of a team
  • Keen interest in instructional technology and digital media
  • Ability to learn new software quickly
  • Excellent communication skills 

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. We offer health benefits: Medical, Dental, Vision as well as, 401K Plan, Profit Sharing and Life Insurance.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Please include salary history and target in your letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Customer Tech Support Representative(Groveport, OH)

Position Purpose

Process both print and technology orders and provide basic usage/instructional support and information to the end-user of our technology products.  Interact directly with customers, sales reps, warehouse personnel and other internal departments and/or outside vendors to quickly resolve customer issues.  Responsible for fulfilling high volumes of customer requests and inquiries via email and phone.

Duties and Responsibilities

  • Evaluate and process customer orders
  • Log in and out of an Automated Call Distribution system.
  • Solving a diverse range of customer issues involving customer’s use of company’s technology-based products (Tier 1 support)
  • Audit orders processed by other Customer Service representatives
  • Communicate directly with customers via email and phone
  • Develop full understanding of new and existing BEC product lines
  • Create, document, and research records in a CRM system
  • Document any new technology issues discovered to contribute to team knowledge
  • Enjoy learning about new technology and new software applications
  • Develop working knowledge and familiarity with Sales Support site, all BEC websites, and particularly Benchmark Universe, our subscription site.

Job Requirements/Desired Skills and Experience

  • One to three years in customer service 
  • Associates Degree or equivalent work experience
  • Knowledge of Operating system for Windows and Mac computers
  • Strong time-management skills
  • Aptitude for learning software applications
  • Detail-oriented and excellent analytical skills
  • Polite and customer service oriented
  • Must be able to work in an energetic, fast paced, and sometimes stressful environment, and  have ability to juggle multiple projects simultaneously
  • Experience in Publishing or Education Company

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. We offer health benefits: Medical, Dental, Vision as well as, 401K Plan, Profit Sharing and Life Insurance.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Please include salary history and target in your letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Web Designer (Groveport, OH)

Position Purpose

The Web Designer is responsible for creating designs for web, mobile, e-marketing and multimedia projects.

Duties and Responsibilities

  • Develop and collaborate with frontend developers, visual designers and content developer in the completion and execution of websites, templates, e-pubs, e-books and more.
  • Proficiently use the latest technology to engage audiences with our products.
  • Be aware of our brand consistency and apply it to everything he/she designs.
  • Believes in Building Literacy for Life

Job Requirements/Skills and Experience

  • Expertise in using the latest Adobe Creative Suite 
  • Excellent proficiency in HTML5, CSS3 
  • Ability deliver a pleasant and engaging experience with the user 
  • College Degree and or at least 2-3 years equivalent experience in Web Design 

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees which includes Medical, Dental, Vision 401K Plan, Profit Sharing and Life Insurance.

To apply, please email your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801.  We will only consider resumes accompanied by a cover letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer


Graphic Designer (Groveport, OH)

Position Purpose:

Design and produce books and other products, as well as promotional materials, for the educational market (pre-K through high school) with a passion for typography and page composition.

Duties and responsibilities:

  • Bring your design concepts, from original idea, to successfully executed final products
  • Clearly present and communicate your visual solutions
  • Produce production-ready files
  • Deliver solid typographic skills and good sense of composition and color
  • Juggle several projects concurrently
  • Collaborate with other departments to deliver high-quality products on time and within budget.

Job Requirements/ Desired skills/experiences:

  • Proficiency in pre-press and the ability to produce production-ready files
  • Ability to prioritize and manage day-to-day assignments
  • Ability to work on multiple projects
  • Ability to manage daily workload to meet tight production deadlines
  • Ability to work in a team and independently
  • Excellent communication and organizational skills
  • A high level of proficiency in Macintosh platform: InDesign, Photoshop and Illustrator (CS5) and Microsoft Office software including Excel, PowerPoint and Word (other software a plus).
  • Possess a fresh approach to design
  • Strong production skills and attention to detail

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees which includes Medical, Dental, Vision 401K Plan, Profit Sharing and Life Insurance.

To apply, please email your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801.  We will only consider resumes accompanied by a cover letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Director, Customer Service (Groveport, OH)

Position Purpose

The Director will lead the team that is responsible for effective customer service by utilizing excellent, in-depth knowledge of company products and programs.  The Director’s primary focus is proactive issue avoidance, timely response and resolution to identified tasks/issues.

Duties and Responsibilities

  • Grow and develop a team of talented and motivated Customer Service Representatives
  • Cultivate a culture of delivering superior solutions in order to maintain satisfied customers.
  • Develop and implement procedures pertinent to the effective and efficient operation of the Customer Service team - establish and implement best practices and standard operating procedures
  • Monitor programs and procedures to ensure on-time delivery and customer satisfaction.
  • Maintain in-depth working knowledge of systems and processes.
  • Set performance standards to meet service goals of the company.
  • Perform strategic planning, development and communication with VP’s and Senior Leadership as related to corporate goals and objectives
  • Collaborate with regional sales managers and independent sales representatives, marketing and warehouse.
  • Provide feedback to the company regarding service failures or customer concerns and offer solutions.
  • Provide feedback to Operations team to ensure all customers have accurate and timely information on order status and/or changes.
  • Manage relationships with key vendors and/or internal and external constituencies in support of the Benchmark’s  strategic goals and objectives

Job Requirements/Skills and Experience

  • Bachelor’s Degree
  • Minimum 3 years in a management role in customer service
  • Excellent analytical skills with strong attention to detail
  • Excellent communications and people skills (Written and Verbal)
  • Entrepreneurial spirit and desire to present new ideas and improvements
  • Solid understanding of Microsoft Office Suite (Word, Excel, Power Point, Outlook)
  • Patience to deal with complex issues
  • Quick decision-making skills to escalate issues when necessary
  • Ability to multi-task and excel in a fast-paced environment
  • Experience using Acumen a plus

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees which includes Medical, Dental, Vision 401K Plan, Profit Sharing and Life Insurance.

To apply, please email your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801  We will only consider resumes accompanied by a cover letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer


Customer Tech Support Representative

Position Purpose

Process both print and technology orders and provide basic usage/instructional support and information to the end-user of our technology products.  Interact directly with customers, sales reps, warehouse personnel and other internal departments and/or outside vendors to quickly resolve customer issues.  Responsible for fulfilling high volumes of customer requests and inquiries via email and phone.

Duties and Responsibilities

  • Evaluate and process customer orders
  • Log in and out of an Automated Call Distribution system.
  • Solving a diverse range of customer issues involving customer’s use of company’s technology-based products (Tier 1 support)
  • Audit orders processed by other Customer Service representatives
  • Communicate directly with customers via email and phone
  • Develop full understanding of new and existing BEC product lines
  • Create, document, and research records in a CRM system
  • Document any new technology issues discovered to contribute to team knowledge
  • Enjoy learning about new technology and new software applications
  • Develop working knowledge and familiarity with Sales Support site, all BEC websites, and particularly Benchmark Universe, our subscription site.

Job Requirements/Desired Skills and Experience

  • One to three years in customer service 
  • Associates Degree or equivalent work experience
  • Knowledge of Operating system for Windows and Mac computers
  • Strong time-management skills
  • Aptitude for learning software applications
  • Detail-oriented and excellent analytical skills
  • Polite and customer service oriented
  • Must be able to work in an energetic, fast paced, and sometimes stressful environment, and  have ability to juggle multiple projects simultaneously
  • Experience in Publishing or Education Company

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. We offer health benefits: Medical, Dental, Vision as well as, 401K Plan, Profit Sharing and Life Insurance.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com Please include salary history and target in your letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Helpdesk Manager

Position Purpose

The Helpdesk team for Benchmark Education is a sub team of the IT Systems Operations team. As the user-facing side of SysOps, the team supports the daily work of all employees. As helpdesk manager, you will ensure that all requests from users are handled in a timely manner. Status reports will be provided to the SysOps manager as well a top company management. In addition to fixing issues, the helpdesk team deploys all of the user equipment.

Duties and Responsibilities

  • Delegate tickets and ensure work is completed in a timely manner
  • Ensure users are fully informed of their status of their helpdesk requests
  • Actively resolve end-user help requests
  • Utilize diagnostic and help request tracking tools
  • Work one on one with end users in-person
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner;
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
  • Apply diagnostic utilities to aid in troubleshooting
  • Purchase equipment as approved by management
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by the organization;
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Install anti-virus software
  • Perform post-resolution follow-ups to help requests
  • Develop help sheets and frequently asked questions lists for end users

Job Requirements/ Desired Skills & Experience

  • Strong interpersonal skills required
  • BS in Computer Science or related field or equivalent work experience
  • Five years’ experience in PC and Mac Desktop Support or previous Helpdesk experience
  • Two years’ experience managing a helpdesk team
  • Image, Configure and decommission hardware
  • AV and Virus removal
  • Troubleshoot, create and remove Active Directory / Exchange accounts
  • Proficiency with MS Office 2007, 2010, and 2011 for Mac
  • Proficiency with Windows Server 2008, and Exchange 2010
  • Experience with mobile devices, including iPhones, Ipads, Android cell phones and blackberry
  • Ability to troubleshoot network port and wireless connectivity issues
  • Sharepoint experience a plus
  • Linux administration
  • Experience in Publishing or Education industry

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. We offer health benefits: Medical, Dental, Vision as well as, 401K Plan, Profit Sharing and Life Insurance.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Please include salary history and target in your letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Helpdesk Technician

Position Purpose

To provide support and maintain in-house technology equipment and IT assets.  Provide timely and responsive assistance to company employees by troubleshooting problems as reported to a Helpdesk ticketing system.  Help deploy and set up new users with new equipment. 

Duties and Responsibilities

  • Actively resolve end-user help requests
  • Utilize diagnostic and help request tracking tools
  • Work one on one with end users in-person
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner;
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
  • Apply diagnostic utilities to aid in troubleshooting
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by the organization;
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Install anti-virus software
  • Perform post-resolution follow-ups to help requests
  • Develop help sheets and frequently asked questions lists for end users

Job Requirements/Desired Skills & Experiences

  • BS in Computer Science or related field or equivalent work experience
  • Three years’ experience in PC and Mac Desktop Support or previous Helpdesk experience
  • Image, Configure and decommission hardware
  • AV and Virus removal
  • Troubleshoot, create and remove Active Directory / Exchange accounts
  • Proficiency with MS Outlook 2007, 2010, and 2011 for Mac is required
  • Proficiency with MS Office 2007, 2010, and 2011 for Mac
  • Proficiency with Windows Server 2008, and Exchange 2010
  • Experience with mobile devices, including iPhones, Ipads, Android cell phones and blackberry
  • Ability to troubleshoot network port and wireless connectivity issues
  • Strong interpersonal skills required
  • Publishing or Education industry

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. We offer health benefits: Medical, Dental, Vision as well as, 401K Plan, Profit Sharing and Life Insurance.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Please include salary history and target in your letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Systems Data Specialist

Position Purpose

This position will be responsible for the backup/restore and placement of all company Intellectual Property including source code, book creation files, and sales promotional material.

Duties and Responsibilities

  • Manage Files on EMC File Store
  • Manage Files on NAS and file shares
  • Experience with both Windows and Unix file systems
  • Handle all backup/restore software and requests
  • Test Restore Process
  • Document and coordinate all storage for a company with extensive file systems

Job Requirements/Desired Skills and Experience

  • NAS or SAN experience, 2 years or more
  • Experience with Backup/restore products (Backup Exec or similar products)
  • Some EMC experience desired
  • Some VMSphere experience or familiarity desired
  • Ability to work flexible hours when necessary
  • Must be detail oriented

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. We offer health benefits: Medical, Dental, Vision as well as, 401K Plan, Profit Sharing and Life Insurance.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Please include salary history and target in your letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Sales Support Representative, NYC

Position Purpose

Collaborate with and provide support to NYC house representatives by effectively overseeing and responding to requests for information, materials and support on a timely basis so that the NYC team and Sales Support Manager can raise awareness of our products, greater penetrate the NYC market and produce consistent sales growth.

Duties and Responsibilities

  • Work with house sales representatives to identify sales opportunities, facilitate and support their sales efforts; identify and provide special support needed to increase sales; provide guidance for custom sales; participate in development of sales strategy, samplers, promotions and proposal writing; monitor follow up for priority leads, support and attend local conferences and exhibits as needed
  • Create custom samplers; send out product samplers
  • Help develop special product configurations for custom sales that will meet specific customers’ needs
  • Correspond with customers; gather and submit feedback from sales representatives and/or customers on products, customer service, fulfillment and other issues
  • Pull invoices and tracking information within either ACUMEN or any new system
  • Participate in planning and execution of Invitationals/Presentations
  • Keep a NYC specific calendar
  • Notify the appropriate Sales Representative when their customer contacts the general customer service number
  • Work with Exhibits Manager to plan for local exhibits
  • Submit and oversee requests for customer specific correlations
  • Use CRM (not Zoho) effectively to identify and track opportunities

Job Requirements/Skills and Experience

  • Bachelor’s Degree
  • Proven ability to manage multiple projects within tight deadlines
  • Superior attention to detail and excellent organizational skills
  • Ability to set priorities and highly flexible in responding to changing priorities in a fast paced environment
  • Strong Word, Excel, PowerPoint skills
  • Excellent verbal, written and telephone communication skills
  • Professional orientation and demeanor (able to handle and respond to external requests in a timely and courteous manner)
  • Ability to work calmly under pressure, flexible and a quick learner

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees which includes Medical, Dental, Vision 401K Plan, Profit Sharing and Life Insurance.

To apply, please email your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801  We will only consider resumes accompanied by a cover letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Director, Print Production

Position Purpose

The Director of Print Production is responsible for the planning, executive and project management of the company’s entire process of print production encompassing both direct mail and fulfillment manufacturing.  This includes the supply chain process for all print production requirements from planning, RFQ, through deliver.  The Director is also responsible for managing inventory; ensuring proper levels are maintained to meet customer demand without overstocking. The Director will frequently communicate with both internal customers and external vendors to insure timely and efficient delivery to customers.

Duties and Responsibilities

  • Leadership and Project Management of print buyer team to ensure high quality, cost effective and timely production
  • Work proactively with vendors to ensure continuous improvement and optimal production solutions for new and existing materials and concepts
  • Develop specifications for new materials and negotiate effective pricing structure
  • Develop and maintain planning, production and fulfillment schedule to highlight critical dates and ensure production schedule is achieved
  • Efficiently manage inventory levels – avoiding stock-out situations without over stocking items
  • Replenish (reorder) inventory as needed
  • Proactively communicate production issues / concerns with customer service team and coordinate solution implementation
  • Coordinate the delivery of merchandise from vendors with the warehouse
  • Work with the finance team on budgeting, forecasting and production cost analysis

Job Requirements/Skills and Experience

  • Bachelor’s Degree required with 8-10 years’ experience in a publishing, printing or supply chain management environment with at least 5 years of previous management experience
  • Expert knowledge of the print production process
  • Demonstrated leadership in Print / Project Management / Supply Chain environment
  • Strong attention to detail and operation workflow to effectively track and analyze status within the procurement process
  • Ability to build relationships and work effectively with multiple vendors and internal customers
  • Strong analytical and computer skills (Microsoft Office)
  • Excellent communications and negotiating skills

Benchmark Education is proud of our many long-term partnerships with our customers. We take their teaching missions as our own, always aiming to improve our level of service. Our employees take pride in their consistent application of innovation and best practices and their ongoing dedication to the highest standards of software quality.

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. We offer health benefits: Medical, Dental, Vision as well as, 401K Plan, Profit Sharing and Life Insurance.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Please include salary history and target in your letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Agile QA Engineer

Position Purpose

The Agile QA Engineer will be an integral part of one of Benchmark’s Scrum Teams, groups of highly productive technologists who thrive on finding new and better ways to help teachers generate outstanding educational results in and out of their classrooms.  You will leverage your deep and broad QA skills to help your team design, develop, implement, and then operate intuitive custom software capabilities that help students learn.

Job Responsibilities

  • Be passionate about testing and advocating for enterprise software abilities:  usability across browsers and devices, scalability, reliability, monitor-ability, maintainability…
  • Devise the “right” coverage levels and strategies for each new type of customer and use case.
  • Design, develop, deploy, maintain, and enhance automated software test suites appropriate to our solutions.
  • Help us constantly push the limits on what can be tested and what tests can be automated.
  • Act as a member of a product team supporting teammates and collaborating with a “do what it takes” attitude to ensure product and team success.
  • Actively participate in Agile Scrum sprint planning, artifact creation, in-sprint testing, automated regression testing, demonstrations, retrospectives, and solution releases.
  • Generate relevant metrics that help the team and members see how they are doing.
  • Support the development of product roadmaps.
  • Participate in estimating backlog items.
  • Support release planning with conceptual design and development and the refinement of software engineering practices.
  • Decompose backlog items into the software tasks based on the desired software architecture.
  • Actively contribute to our Agile Community and the self-improvement or our teams and members.
  • Analyze problems and help create innovative solutions involving technology, methodology, tool and solution components.
  • Ensure product quality and timeliness of work, provide advice and guidance, and resolve problems to meet objectives.
  • Help develop new and refine existing processes to enhance quality and productivity.
  • Plan, coordinate and conduct benchmarking exercises for our Software as a Service (SaaS) software application releases.
  • Perform regression, system and user acceptance testing through automated tests.
  • Black Box, Gray Box and/or White Box Testing.
  • Plan and perform load and performance testing.
  • Set up test environments.
  • Estimate time and difficulty for test activities.
  • Identify, isolate, and document defects clearly and concisely in the defect tracking system.

Job Requirements

  • Software development background, with a minimum of two years’ experience in incremental software development projects using an Agile Scrum approach.
  • Ability to help the team identify, quantify, and manage risk.
  • Passion for software abstraction and reuse in all test automation.
  • Familiarity with some of the following: PHP, Javascript, XML/XSLT/CSS, database solutions (SQL and noSQL), scripting, virtualization, Amazon Web Services (AWS), information exchanges, data warehouses, reporting, web applications, offline web applications, Object Oriented Development, SOAs, Queuing, Security controls, Automated testing, UML, Class diagrams, n-tier solutions.
  • Experience testing highly scalable systems.
  • Familiarity with API unit/integration testing.
  • Experience with databases and scripting languages.
  • Ability to learn and apply new technologies quickly.
  • Excellent problem-solving abilities.
  • Ability to multi-task in a dynamic environment.
  • Excellent verbal and communication skills.
  • Working knowledge of and ability to assist others in the use of software engineering tools to support process improvement.
  • Excellent communication skills in English in written and spoken form.
  • Strong collaboration skills and desire to work within a team.
  • Understanding of all elements of the software development life cycle, including planning, development, requirements management, configuration management, quality assurance, and release management.
  • Highly responsible, team-oriented individual with very strong work ethic; self-starter.
  • Ability to apply advanced principles, theories, and concepts, and contribute to the development of innovative solutions.

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees which includes Medical, Dental, Vision as well as, 401K Plan, Profit Sharing and Life Insurance.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Please include salary history and target in your letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Human Resources Generalist

Position Purpose:

Administer various human resources programs and procedures including recruiting, performance management, compensation and benefits administration

Duties and Responsibilities

  • Assist in the development and implementation of human resources programs to support the growth of the business
  • Review applications and interview candidates to match experience with specific job-related requirements
  • Investigate employee relations matters as needed
  • Facilitate or provide training to employees
  • Ensure compliance with various federal and state regulations
  • Maintain human resources information system records and produce reports from the database
  • Assist with other projects as required

Job Requirements / Skills & Experiences

  • 3+ years’ in a prior human resources generalist position
  • Team player with the ability to thrive in a fast paced environment
  • Excellent communication skills, both verbal and written
  • Strong project management skills / able to manage multiple tasks and projects
  • Strong Microsoft Office skills

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees which includes Medical, Dental, Vision 401K Plan, Profit Sharing and Life Insurance.

To apply, please email your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801.  We will only consider resumes accompanied by a cover letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Office Manager

Position Purpose

Responsible for the overall front office activities, including the guest area.  Act as the liaison between the company and the property management office as well as vendors and oversea the purchase of office supplies and special orders.

Duties and Responsibilities

  • Supervise and coordinate overall administrative activates for the Office Administrative Team
  • Responsible for the efficient and productive day-to-day operations of the office facilities
  • Manage the guest area to ensure and maintain a professional image
  • Successfully plan and execute company events
  • Supervise the maintenance and housekeeping for office facilities
  • Negotiate the purchase of office supplies, furniture and equipment in accordance with Company purchasing policies and budgetary restrictions
  • Supervise the maintenance of office equipment, including copier and fax machines
  • Monitor visitor access and maintain security protocols
  • Responsible for hotel accommodations and transportation for all employees visiting office when requested

Job Requirements / Desired Skills

  • Bachelor’s Degree – Business Administration or related field
  • 3 years’ experience as Office Manager
  • Exceptional decision making, problem solving and project management skills
  • Excellent communication skills (both verbal and written) 
  • Work well under pressure and thrive in a fast paced environment 
  • Ability to manage multiple tasks and projects
  • Must have a high level of accountability and responsibility for safeguarding confidential information
  • Proficient in Microsoft Word, Excel, Outlook, PPT, Visio; Windows Operating System

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees which includes Medical, Dental, Vision 401K Plan, Profit Sharing and Life Insurance.

To apply, please email your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801  We will only consider resumes accompanied by a cover letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Director, Customer Technology Support

Position Purpose

Act as liaison with our internal development and operations teams and external technology partners, as well as our marketing, sales and professional development teams to help ensure a positive customer experience with our educational technology products.

In this position, you will be responsible for managing a customer service team that provides support and information to the end-user of our technology products. You’ll interact directly with customers, sales reps, and internal departments and/or outside vendors to quickly resolve customer issues. As the manager of this team, you will:

Duties and Responsibilities

  • Work directly with school district administrative and technical personnel to ensure successful technology implementations, keeping sales management and sales reps informed.
  • Develop information and resources and provide training to help customer service representatives successfully address the most common technology product questions.
  • Collaborate with professional development, marketing and sales to manage customer technology transitions when there is a product upgrade, new release, or user interface change. Proactively develop a plan of action for internal staff as well as for customers and communicate and follow up on that plan.
  • Identify and document technical problems and escalate them to the development team for resolution and follow up with customers, communicating these problems with professional development, sales, and marketing.
  • Collect and field customer requests relative to technology product modifications, improvements, and enhancements for future development evaluation and share those requests with professional development, sales, and marketing.
  • Host webinars and/or conference calls with customers for demonstration purposes keeping appropriate sales reps informed.
  • Support sales efforts by managing the creation and maintenance of populated demonstration sites so that the sales reps can more effectively demonstrate and sell our digital products.
  • Work with internal training and development teams to assist in the creation of user guides and other training materials, updating them as needed.
  • Create and distribute metric reports that summarize department activity, productivity, and efficiency
  • Monitor, document, and share customer trends that potentially warrant further analysis and action by the Company with management, professional development, sales, and marketing.
  • Participate in strategic planning initiatives to grow our digital products customer base.
  • Interview, hire, and train new employees.
  • Complete employee performance evaluation

Job Requirements

  • Bachelor’s Degree in Education or related field.
  • 5-10 years of experience managing a customer support team.
  • Extensive knowledge of computer systems and software and solid understanding of technology applications.
  • Excellent customer service and high level problem-solving and interpersonal skills.
  • Ability to collaborate with Sales and Training Teams.
  • Ability to communicate and transfer knowledge clearly and effectively in a non-technical manner.
  • Comfortable in managing multiple projects and meeting deadlines in a fast paced environment.
  • Experience in Education or Publishing Industry preferred.

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees which includes Medical, Dental, Vision, 401K Plan, Profit Sharing and Life Insurance.

To apply for any of these positions, e-mail your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801. We will only consider resumes accompanied by a cover letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Product Manager

Benchmark Education is a growing educational publishing company that produces award-winning supplemental books and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life.

Position Purpose:

To drive and develop our core and supplemental products

Duties & Responsibilities:

  • Responsible for planning, developing and promoting the core and supplemental print products
  • Help define product strategy for core and supplemental product offerings
  • Work with customers, sales, marketing and professional services to gain an understanding of customer needs, position offerings, and to help identify new revenue opportunities
  • Support professional services and sales through training, strategic advice, and timely information
  • Drive, develop and maintain product sales story and disseminate message to field personnel
  • Work with digital team to ensure that the digital product features/functions meet customer needs

Job Requirements:

  • Bachelor’s degree in Education, Business, or Marketing
  • 3-5 years Product Management experience
  • Knowledge of Educational/Literacy market within Publishing
  • K-8 experience a plus
  • Excellent communicator
  • Create digital presentation
  • Understanding/experience with digital products
  • An educator’s perspective will be highly valued in this position

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees which includes Medical, Dental, Vision 401K Plan, Profit Sharing and Life Insurance.

To apply, please email your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801  We will only consider resumes accompanied by a cover letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.

Software Engineer

Do you want to REALLY make a difference as a software engineer? Benchmark Education is the most innovative provider of instruction in K-12 Education – improving our world every day by inspiring children to read, to learn, and to become college and career ready – and we are looking for a few great additions. Just be Agile-addicted, passionate about great code, and driven to teach us what you know and constantly learn while on our team.

Position Purpose

Integral part of one of Benchmark’s Scrum Teams, groups of highly productive technologists who thrive on finding new and better ways to help teachers generate outstanding educational results in and out of their classrooms.  Design, develop, implement, and then operate intuitive custom software capabilities that help students learn.

We respect and inspire technical depth and breadth through a constant need to learn, grow, and improve how we work and what we can achieve. A working knowledge and passion for code that leverages the best techniques available is key.

Duties and Responsibilities

  • Passionately architect, code, and advocate for enterprise software abilities: scalability, reliability, monitor-ability, maintainability, reusability, autonomics…
  • Design, develop, deploy, maintain, and enhance custom software and database application capabilities.
  • Act as a member of a product team supporting teammates and collaborating with a “do what it takes” attitude to ensure product and team success.
  • Actively participate in Agile Scrum sprint planning, artifact creation, in-sprint testing, automated regression testing, demonstrations, retrospectives, and solution releases.
  • Generate relevant metrics that help the team and members see how they are doing.
  • Support the development of product roadmaps.
  • Participate in estimating backlog items.
  • Support release planning with conceptual design and development and the refinement of software engineering practices.
  • Decompose backlog items into the software tasks based on the desired software architecture.
  • Actively contribute to our Agile Community and the self-improvement or our teams and members.
  • Analyze problems and help create innovative solutions involving technology, methodology, tool and solution components.
  • Ensure product quality and timeliness of work, provide advice and guidance, and resolve problems to meet objectives.

Job Requirements

  • College degree in Computer Science or a related discipline, or equivalent professional experience.
  • Strong software development background, with a minimum of two years’ experience in incremental software development projects using an Agile Scrum approach.
  • Passion for software abstraction and reuse.
  • Experience with commercial software development in PHP (preferred), Objective-C, Java, Ruby, Python.
  • Familiarity with some of the following: Javascript, XML/XSLT/CSS, database solutions (SQL and noSQL), scripting, virtualization, Amazon Web Services (AWS), information exchanges, data warehouses, reporting, web applications, offline web applications, Object Oriented Development, SOAs, Queuing, Security controls, Automated testing, UML, Class diagrams, n-tier solutions.
  • Experience with continuous integration tools and environments.
  • Ability to identify and manage risk.
  • Working knowledge of and ability to assist others in the use of software engineering tools to support process improvement.
  • Excellent communication skills in English in written and spoken form.
  • Strong collaboration skills and desire to work within a team.
  • Understanding of all elements of the software development life cycle, including planning, development, requirements management, configuration management, quality assurance, and release management.
  • Highly responsible, team-oriented individual with very strong communication skills and work ethic; self-starter.
  • Ability to apply advanced principles, theories, and concepts, and contribute to the development of innovative principles and ideas.
  • Experience working on unusually complicated problems and providing solutions that are highly creative and ingenious, exhibiting ingenuity, creativity, and resourcefulness.

Benchmark Education is proud of our many long-term partnerships with our customers. We take their teaching missions as our own, always aiming to improve our level of service. Our employees take pride in their consistent application of innovation and best practices and their ongoing dedication to the highest standards of software quality.

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees which includes Medical, Dental, Vision, 401K Plan, Profit Sharing and Life Insurance.

To apply for any of these positions, e-mail your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801. We will only consider resumes accompanied by a cover letter. 

Benchmark Education Company values diversity and is an Equal Opportunity Employer.