Product Finder

Product Finder


Employment Opportunities

A career at Benchmark Education Company

Are you interested in helping children of all abilities learn to read?   Do you want a career that promises the satisfaction of inspiring teachers and administrators in their mission to provide instruction that gets results?   If you want to join a creative, energetic, fast-paced company with a proven track record and promise of continued growth, then consider a career with Benchmark Education Company.

Join a winning team and promote literacy worldwide

Benchmark Education Company, headquartered in New Rochelle, NY, produces research-based, proven-effective literacy materials for supplementary and intervention use with K-12 students, including gifted, on-level, and struggling readers; students with learning disabilities; and those still mastering English as a second language.   Standards-aligned products and services, supported by professional development training, are designed to supplement core reading programs and help teachers take each learner on a different road toward academic success.   BEC materials are used in over 15,000 schools and districts across the United States and abroad.

Current Opportunities:

We are looking for talented, self-motivated individuals to fill the following positions:

To apply for any of these positions, e-mail your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801. We will only consider resumes accompanied by a cover letter.


Graphic Designer (PM Shift)

Location:  New Rochelle, NY

Shift:  Monday-Friday,  5:00PM – 12:30AM

Benchmark Education is a growing educational publishing company that produces award-winning supplemental books and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life.

Position Purpose:

Design and produce books and other products, as well as promotional materials, for the educational market (pre-K through high school) with a passion for typography and page composition.

Duties and responsibilities:

  • Bring your design concepts, from original idea, to successfully executed final products
  • Clearly present and communicate your visual solutions
  • Produce production-ready files
  • Deliver solid typographic skills and good sense of composition and color
  • Juggle several projects concurrently
  • Collaborate with other departments to deliver high-quality products on time and within budget.

Job Requirements:

  • Proficiency in pre-press and the ability to produce production-ready files
  • Ability to prioritize and manage day-to-day assignments
  • Ability to work on multiple projects
  • Ability to manage daily workload to meet tight production deadlines
  • Ability to work in a team and independently
  • Excellent communication and organizational skills
  • A high level of proficiency in Macintosh platform: InDesign, Photoshop and Illustrator (CS5) and Microsoft Office software including Excel, PowerPoint and Word (other software a plus).

Desired skills/experiences:

  • Possess a fresh approach to design
  • Strong production skills and attention to detail

Benchmark Education Company offers competitive compensation; a casual, collegial work environment; and comprehensive benefits for permanent full time employees. (Medical, Dental, Vision, 401K Plan & Profit Sharing and Life Insurance). Our office is located in New Rochelle, in the lower Westchester County.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Be sure to include your salary history and target in your letter.

Benchmark Education Company values diversity and is an Equal Opportunity Employer


Exhibits & Events Assistant

Position Purpose

This position will responsible for assisting in the planning and execution of key company events.

Duties and Responsibilities

  • Process tradeshow applications and maintain the exhibit schedule.
  • Assist with booking flights, setting up hotels and ground transportation, and food and beverage planning.
  • Prepare internal materials for tradeshows and company trainings / meetings and purchase / rent necessary furnishings and equipment for onsite use.
  • Manage inventory of booth properties and graphics.
  • Coordinate post-event evaluation meetings.
  • Assist in training new employees on product.
  • Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc.

Job Requirements

  • Bachelor’s Degree.in a related field
  • Must be proactive, able to oversee multiple projects at any given time,
  • Highly organized, results oriented with a sense of urgency,
  • Ability to address problems calmly and efficiently
  • Must be a team player as well as work independently
  • Work well  under pressure in a fast paced environment
  • Meet deadlines and prioritize multiple projects
  • Flexibility in working hours may be required to meet deadlines and complete tasks within tight time constraints.
  • Accountability and ownership of both individual tasks and long-term projects.
  • 10-20% travel for on-site meeting management.
  • Knowledge of Microsoft Office, PC or MAC skills

Desired Skills and Experience

  • Experience in a Publishing or Education industry
  • Solid administrative skills (maintain photo binders, files)
  • MAC proficiency

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. (Medical, Dental, Vision, 401K Plan & Profit Sharing and Life Insurance). Our office is located in New Rochelle, in the lower Westchester County.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Be sure to include your salary history and target in your letter. 

Benchmark Education Company values diversity and is an Equal Opportunity Employer

Marketing Assistant

Position Purpose

This position will assist a busy Marketing and Sales Support team with a wide array of Marketing promotion and Sales support initiatives and opportunities.

Duties and Responsibilities

Print Products

  • Prepares visual packing slips and other sales promotion materials by formatting content and graphics; arranging printing and electronic packages
  • Assist with the creation of product sample packages
  • Assist with the development of product packaging
  • Maintains marketing library by checking and replenishing inventory

Sales Support

  • Supports sales presentations by assembling review packets, proposals, presentations, demonstration and product information booklets; compiling account and competitor analyses.
  • Assist with Invitational events for key accounts and new sales opportunities
  • Coordinates preparation and organization of sales materials for sales reps
  • Assist with data compilation and submission paperwork for state and district adoptions and RFPs

Data Analysis/Other

  • Promotional inventory usage
  • Sampler effectiveness and usage
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes marketing and organization mission by completing related results as needed.
  • Perform other duties as required and necessary to help Sales Support & Marketing department.

Job Requirements

  • Bachelor’s Degree in Marketing or a related field
  • Must be proactive, able to oversee multiple projects at any given time
  • Highly organized, results oriented with a sense of urgency
  • Ability to address problems calmly and efficiently
  • Must be a team player as well as work independently
  • Work well  under pressure in a fast paced environment
  • Meet deadlines and prioritize multiple projects
  • Accountability and ownership of both individual tasks and long-term projects.
  • Strong knowledge of Microsoft Office, especially Excel and PowerPoint

Desired Skills and Experience

  • Experience in a Publishing or Education industry a plus
  • Reporting Skills, Analyzing Information , Informing Others, Excellent written and verbal Communication, Organization and Exceptional attention to detail, General Math Skills, Data, Self-development and financial skills

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. (Medical, Dental, Vision, 401K Plan & Profit Sharing and Life Insurance). Our office is located in New Rochelle, in the lower Westchester County.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Be sure to include your salary history and target in your letter. 

Benchmark Education Company values diversity and is an Equal Opportunity Employer

Director, Customer Technology Support

Act as liaison with our internal development and operations teams and external technology partners, as well as our marketing, sales and professional development teams to help ensure a positive customer experience with our educational technology products.

In this position, you will be responsible for managing a customer service team that provides support and information to the end-user of our technology products. You’ll interact directly with customers, sales reps, and internal departments and/or outside vendors to quickly resolve customer issues. As the manager of this team, you will:

Responsibilities:

  • Work directly with school district administrative and technical personnel to ensure successful technology implementations, keeping sales management and sales reps informed.
  • Develop information and resources and provide training to help customer service representatives successfully address the most common technology product questions.
  • Collaborate with professional development, marketing and sales to manage customer technology transitions when there is a product upgrade, new release, or user interface change. Proactively develop a plan of action for internal staff as well as for customers and communicate and follow up on that plan.
  • Identify and document technical problems and escalate them to the development team for resolution and follow up with customers, communicating these problems with professional development, sales, and marketing.
  • Collect and field customer requests relative to technology product modifications, improvements, and enhancements for future development evaluation and share those requests with professional development, sales, and marketing.
  • Host webinars and/or conference calls with customers for demonstration purposes keeping appropriate sales reps informed.
  • Support sales efforts by managing the creation and maintenance of populated demonstration sites so that the sales reps can more effectively demonstrate and sell our digital products.
  • Work with internal training and development teams to assist in the creation of user guides and other training materials, updating them as needed.
  • Create and distribute metric reports that summarize department activity, productivity, and efficiency
  • Monitor, document, and share customer trends that potentially warrant further analysis and action by the Company with management, professional development, sales, and marketing.
  • Participate in strategic planning initiatives to grow our digital products customer base.
  • Interview, hire, and train new employees.
  • Complete employee performance evaluation

Requirements:

  • Bachelor’s Degree in Education or related field.
  • 5-10 years of experience managing a customer support team.
  • Extensive knowledge of computer systems and software and solid understanding of technology applications.
  • Excellent customer service and high level problem-solving and interpersonal skills.
  • Ability to collaborate with Sales and Training Teams.
  • Ability to communicate and transfer knowledge clearly and effectively in a non-technical manner.
  • Comfortable in managing multiple projects and meeting deadlines in a fast paced environment.
  • Experience in Education or Publishing Industry preferred.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Be sure to include your salary history and target in your letter. 


Linux Systems Engineer

Position Purpose

Plans, implements and maintains a multi-server network serving literacy web applications to teachers, students, and administrators all over the US and Worldwide.

Duties and Responsibilities

 The Linux Systems Engineer will be responsible for:

  • Planning deployment of all BEC applications on EC2 instances
  • Design and implementation of automated configure, deploy, and maintenance of multilayered software systems
  • Analyze, monitor and improve performance of Mongo and SQL databases as well as back end PHP, node.js, and Ruby on Rails services that access them.
  • Communication with technical and non-technical peers on a daily basis
  • Assist Digital Architect in creating schematics for new systems.
  • Work with SAS team to implement new features of applications
  • Work with Tools and Assets team to provide publishing infrastructure.

Job Requirements 

  • Knowledge of, or Proficiency in, PHP, Bash, ksh or other shell environments.
  • Proficiency with at least 1 of, and experience with at least 2 of:
    • Debian or GNU Linux, Gentoo, CentOS, RHEL, FreeBSD, OpenBSD, Embedded Systems
  • Knowledge of Nagios probes
  • Proficiency in Apache/Nginx configuration
  • Proficiency in build systems:  Ant, Rake, Grunt, Gulp etc.
  • Proficiency in Git or other code repositories.
  • Knowledge of SQL, no-sql database structures and configurations.
  • Knowledge of caching systems such as memcached
  • Profiency in http protocols and RESTful services.

Desired Skills and Experience 

  • Computer Science Education, Degree, or Professional Training.
  • Understanding of Networking concepts, such as TCP/IP, RFC 1918, and others.
  • Understanding of Protocols and client-to-server conversation.
  • Programming language syntax or OO concept understanding.
  • Understanding of flat-file storage including AWS, CloudFront, SOLR, Lucene

Benchmark Education Company offers competitive compensation; a casual, collegial work environment; and comprehensive benefits for permanent full time employees. (Medical, Dental, Vision, 401K Plan & Profit Sharing and Life Insurance). Our office is located in New Rochelle, in the lower Westchester County.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Be sure to include your salary history and target in your letter. 

Benchmark Education Company values diversity and is an Equal Opportunity Employer


Product Manager

Benchmark Education is a growing educational publishing company that produces award-winning supplemental books and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life.

We are looking for a forward-thinking, innovative Product Manager to drive and develop our core and supplemental products.

Responsibilities:

  • Responsible for planning, developing and promoting the core and supplemental print products
  • Help define product strategy for core and supplemental product offerings
  • Work with customers, sales, marketing and professional services to gain an understanding of customer needs, position offerings, and to help identify new revenue opportunities
  • Support professional services and sales through training, strategic advice, and timely information
  • Drive, develop and maintain product sales story and disseminate message to field personnel
  • Work with digital team to ensure that the digital product features/functions meet customer needs

Requirements:

  • Bachelor’s degree in Education, Business, or Marketing
  • 3-5 years Product Management experience
  • Knowledge of Educational/Literacy market within Publishing
  • K-8 experience a plus
  • Excellent communicator
  • Create digital presentation
  • Understanding/experience with digital products
  • An educator’s perspective will be highly valued in this position

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Be sure to include your salary history and target in your letter. 


Housekeeper/Kitchen Aide

Benchmark Education is a growing educational publishing company that produces award-winning core and supplemental texts and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life.  Our company is high-energy, fast-paced, productive, and team-oriented, with a lot of opportunity for learning and career growth. 

Position Purpose

 The general purpose of this role is to manage and control all aspects of hospitality services to staff and visitors.  This is a service job which requires a positive attitude, and must be performed with a generous spirit of kindness.   This role helps to promote a positive image of the Company by boosting employee relations and morale.  

 Duties and Responsibilities

  • Clean cafe and dining area (includes dishes, dining tables, floors and appliances, including microwaves)
  • Keep refrigerator and counter tops clean
  • Keep dishwashers going so dishes do not pile up.
  • Make sure all food service is prompt and efficient, for snacks, beverages and functions (Put out snacks, beverages, coffee, tea, etc.)
  • Set-up and prepare weekly company lunch (monitor during meals to make sure area is clean and everyone is served).  Present food attractively and tastefully.
  • Use good hygiene standards at all times
  • Monitor large trash bins and empty as needed.
  • Keep floor free of trip hazards, spills, etc.
  • Keep food pantry neat, organized and well stocked (keep door locked for limited access)
  • Keep inventory log of food pantry (log items as needed). Perform regular stock inventory
  • Shop for food as required: (Comparison shopping, coupons, sales, cost control)
  • Receive and store deliveries for café and pantry
  • Use and store all food items correctly to prevent or limit waste
  • Organization and set-up for company events and functions
  • Receive and verify all ordered deliveries for accuracy----Store items appropriately
  • Set-up conference rooms for meetings as required

 Job Requirements

  • High School graduate
  • Valid driver license 
  • Successfully complete the 90 day probationary period.
  • Ability to perform routine, repetitive, and/or physical tasks
  • Ability to follow verbal and written instructions
  • Ability to work and cooperate in a team effort to successfully complete an assignment
  • Reasonable knowledge of and ability to practice standard safety techniques
  • Some ability to perform routine clerical computer tasks

 Desired Skills and Experiences

  • Highly hospitable and service oriented
  • Ability to perform in a fast paced environment
  • At least 1 year housekeeping experience in a company serving 150-180 employees

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. We offer health benefits (Medical, Dental, Vision, 401K Plan & Profit Sharing and Life Insurance) for full time employment.

To apply, please visit our website: www.benchmarkeducation.com\employment-opportunities. Be sure to include your salary history and target in your letter. 

Benchmark Education Company values diversity and is an Equal Opportunity Employer


Print Production Buyer

Benchmark Education is a growing educational publishing company that produces award-winning supplemental texts and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life.

Responsibilities

  • Responsible for the purchase of print products, including delivering production files to printers
  • Obtain price quotes from printers
  • Prepare and submit production schedule to clients regularly
  • Visit printing plants frequently to ensure product quality and build or maintain good relationships with them
  • Schedule carriers on finished products from printer to final destination
  • Ensure that the delivery of the finished products are on schedule and report any deviation to clients
  • Conduct research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality
  • Process payments and invoices

Requirements

  • A Bachelor Degree with a minimum of 2-3 years of working experience or an Associate Degree with a minimum of 5-6 years of working experience, in a printing plant or in a procurement position
  • Proficient in MS Office suite and high level experience in Excel
  • Excellent communication skills, both written and verbal.

If you are interested in this opening, please submit your resume to jobs@benchmarkeducation.com

If you meet the requirements we will contact you if we wish to schedule an interview. 

Benchmark Education Company offers competitive compensation,a  collegial work environment; and comprehensive benefits for permanent full time employees (Medical, Dental, Vision, 401K Plan & Profit Sharing and Life Insurance) for full time employment.

Benchmark Education Company values diversity and is an Equal Opportunity Employer


Administrative Assistant

Benchmark Education is a growing educational publishing company that produces award-winning core and supplemental texts and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life.  Our company is high-energy, fast-paced, productive, and team-oriented, with a lot of opportunity for learning and career growth. 

Position Purpose

Provide administrative support to Executive Management and Human Resources. 

 Duties and Responsibilities

  • Answer all phone calls and direct calls as needed.
  • Provide information by answering questions and requests
  • Prepare written responses for various routine Company inquiries
  • Maintain confidence and protect company operations by keeping information confidential.
  • Ensure all equipment are operational, by completing preventative maintenance requirements, promptly call for repair, maintain equipment inventory, evaluate new equipment and techniques.
  • Maintain supply inventory by checking stock to determine inventory level; anticipating needed supplies, place and expedite orders, verify delivery receipt.
  • Coordinate all travel arrangements.
  • Manage administrative budget and monitor spending
  • Coordinate catering, business transportation and all other matters related to office management duties
  • Update and maintain various distribution lists internally and externally
  • Handle day-to-day operations and specific task in a fast-paced environment
  • Other duties as assigned.

Job Requirements

  • Bachelor’s Degree – Business Administration or related field
  • 3 years’ experience as Administrative Assistant
  • Proficient in Microsoft Word, Excel, Outlook, PPT, SharePoint, Visio; Windows Operating System
  • High level of accountability  and responsibility for safeguarding confidential information
  • Excellent decision making and problem solving skills
  • Work well under pressure and quickly adapt to change.

 Desired Skills and Experiences

  • Demonstrated commitment and loyalty to people and projects 
  • Self-motivated, flexible and adaptable 
  • Thrive in a fast paced environment  
  • Excellent communication skills both verbal and written 
  • Ability to manage multiple tasks and projects
  • Strong interest in learning about the company and become an integral part of the team. 

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. We offer health benefits (Medical, Dental, Vision, 401K Plan & Profit Sharing and Life Insurance) for full time employment.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Be sure to include your salary history and target in your letter. 

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Chief Financial Officer

Benchmark Education is a growing educational publishing company that produces award-winning core and supplemental texts and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life.  Our company is high-energy, fast-paced, productive, and team-oriented, with a lot of opportunity for learning and career growth. 

Position Purpose

This position will be responsible for all strategic and tactical matters as they relate to accounting, financial reporting, legal, inventory, sales and marketing supports, warehouse and fulfillment operations.

Duties and Responsibilities

  • Oversee all company accounting practices, including monthly closings and reconciliations, annual budgeting and forecast, financial reports, tax and audit functions.
  • Managing company’s treasury functions, including capital expenditure, cash balance at bank and cash flow projections.
  • Supervise company’s warehouse operation which includes order entries, customer service, fulfillment, pick and pack operations, and shipping.
  • Manage inventory with a goal of achieving high turn-over rate while minimizing back orders. 
  • Support Management, Sales, and Marketing on large sales orders, bids, state adoptions, RFP’s, etc.
  • Study, analyze and report on trends for sales opportunities.
  • Assist in performing all tasks necessary to achieve the organization's mission and help execute growth plans.
  • Train the Finance unit and other staff on raising awareness and knowledge of financial management matters.
  • Participate in developing new business.
  • Review and prepare contracts with outside parties.
  • Ensure adequate controls are installed and that substantiating documentation and procedure are approved and implemented. Develop and maintain systems of internal controls to safeguard financial assets of the organization.
  • Prepare monthly financial statement for department heads. Work with all departments to ensure departmental cost is within budget. Prepare forecast based on the actual financial result.
  • Oversee all purchasing and payroll activity for staff and participants.
  • Investigate cost-effective benefit plans and other fringe benefits which the organization may offer employees and potential employees with the goal of attracting and retaining qualified individuals.
  • Assist in the design, implementation, and timely calculations of wage incentives, commissions, and salaries for the staff.
  • Continually strive to update personal awareness, knowledge and skills in respective areas of expertise. To include, but not limited to, any required certifications of self or staff.

Job Requirements

  • Bachelor's degree in Accounting or Finance with GPA of 3.0 or above (out of 4.0)
  • Certified Public Accountant (CPA) or Master in Business Administration (MBA) preferred.
  • In-depth knowledge of Microsoft Office and use of databases.
  • Ability to foster and cultivate business opportunities and partnerships.
  • Supervises staff, including regular progress reviews and plans for improvement.
  • Communicate effectively in both written and verbal form.

Desired skills and experience

  • Current/last job as Controller or Chief Financial Officer.
  • Seven to ten years of financial experience and management experience with the day-to-day financial operations of an organization of at least 50 staff persons.
  • Up to date knowledge of current financial and accounting computer applications
  • Excellent verbal, analytical, organizational and written skills.
  • Demonstrated high level of leadership and managerial skills.
  • Knowledge of book publishing industry will be helpful.

Benchmark Education Company offers competitive compensation; collegial work environment; and comprehensive benefits for regular, full-time employees. Benchmark Education is a growing educational publishing company that produces award-winning supplemental books and teaching materials, print and technology-based , to help children of all ages and abilities achieve literacy for life. 

To apply, send your resume and cover letter to Jobs@benchmarkeducation.com.

Benchmark Education Company values diversity and is an Equal Opportunity Employer.


Office Manager

Benchmark Education is a growing educational publishing company that produces award-winning core and supplemental texts and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life.  Our company is high-energy, fast-paced, productive, and team-oriented, with a lot of opportunity for learning and career growth. 

Position Purpose

 Responsible for the overall front office activities, including the guest area.  Act as the liaison between the company and the property management office as well as vendors and oversea the purchase of office supplies and special orders.

 Duties and Responsibilities

  • Manage the guest area to ensure and maintain a professional image.
  • Successfully plan and execute company events.
  • Supervise and coordinate overall administrative activates for the Office Administrative Team.
  • Supervise the maintenance and housekeeping for office facilities.
  • Negotiate the purchase of office supplies and furniture, etc. in accordance with Company purchasing policies and budgetary restrictions.
  • Supervise the maintenance of office equipment, including copier, fax machines, etc.
  • Responsible for the efficient and productive day-to-day operations of the office facilities.
  • Monitor visitor access and maintain security protocols.
  • Responsible for hotel accommodations and transportation for all employees visiting office when requested
  • Maintain confidence and protect company operations by keeping information confidential.
  • Maintain well stocked supply inventory

 Job Requirements

  • Bachelor’s Degree – Business Administration or related field
  • 3 years’ experience as Office Manager
  • Proficient in Microsoft Word, Excel, Outlook, PPT, Visio; Windows Operating System
  • High level of accountability  and responsibility for safeguarding confidential information
  • Excellent decision making and problem solving skills
  • Work well under pressure and quickly adapt to change.

 Desired Skills and Experiences 

  • Demonstrated commitment and loyalty to people and projects 
  • Self-motivated, flexible and adaptable 
  • Thrive in a fast paced environment  
  • Excellent communication skills both verbal and written 
  • Ability to manage multiple tasks and projects
  • Strong interest in learning about the company and become an integral part of the team. 

Benchmark Education Company offers competitive compensation; a collegial work environment; and comprehensive benefits for permanent full time employees. We offer health benefits (Medical, Dental, Vision, 401K Plan & Profit Sharing and Life Insurance) for full time employment.

To apply, please visit our website: www.benchmarkeducation.com\employment opportunites. Be sure to include your salary history and target in your letter. 

Benchmark Education Company values diversity and is an Equal Opportunity Employer


Customer Care Representative

Location: New Rochelle, NY, Full Time

Benchmark Education is a growing educational publishing company that produces award-winning core and supplemental texts and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life.  Our company is high-energy, fast-paced, productive, and team-oriented, with a lot of opportunity for learning and career growth. 

Position Purpose

Ensure a positive customer experience with our educational technology products by setting up new subscriptions and providing customer support.  Provide information to the end-user of our technology products.  Interact directly with customers, sales representatives, and internal departments and/or outside vendors to quickly resolve customer issues and be responsible for responding to high volume customer inquiries. 

Job Responsibilities

  • Solving a diverse range of customer issues involving the company’s technology-based products
  • Work closely with the quality control and development teams to identify customer issues, determine root causes and develop corrective actions
  • Communicate directly with customers via email and phone
  • Create subscription accounts and grant access to multiple online resource sites
  • Create, document, and research records in a CRM system
  • Contribute to problem resolution and document new resolutions

Job Requirements

  • One to three years in customer service  
  • Associates Degree or equivalent work experience
  • Knowledge of Web browsers for Windows and Mac computers
  • Strong time-management skills
    • Aptitude for learning software applications
    • Detail-oriented and excellent analytical skills
    • Polite and customer service oriented
    • Must be able to work in an energetic, fast paced, and sometimes stressful environment, and have ability to juggle multiple projects simultaneously

Desired Skills/Experience

  • Experience in Publishing or Education Company 

Benchmark Education Company offers competitive compensation; collegial work environment; and a comprehensive benefit program (including medical, dental and vision care benefits, FSAs, life insurance, pre-tax commuter benefits, a 401(k) plan and profit sharing). 

To apply, submit your resume and cover letter today!  Be sure to include your salary history and target in your letter.  We will only consider resumes accompanied by a cover letter.

Relocation assistance is not available for this position.

Helpdesk Manager

Position Purpose

The Helpdesk team for Benchmark Education is a sub team of the IT Systems Operations team. As the user-facing side of SysOps, the team supports the daily work of all employees. As helpdesk manager, you will ensure that all requests from users are handled in a timely manner. Status reports will be provided to the SysOps manager as well a top company management. In addition to fixing issues, the helpdesk team deploys all of the user equipment.

Duties and Responsibilities 

  • Delegate tickets and ensure work is completed in a timely manner
  • Ensure users are fully informed of their status of their helpdesk requests
  • Actively resolve end-user help requests
  • Utilize diagnostic and help request tracking tools
  • Work one on one with end users in-person
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner;
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
  • Apply diagnostic utilities to aid in troubleshooting
  • Purchase equipment as approved by management
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by the organization;
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Install anti-virus software
  • Perform post-resolution follow-ups to help requests
  • Develop help sheets and frequently asked questions lists for end users

Job Requirements

  • Strong interpersonal skills required
  • BS in Computer Science or related field or equivalent work experience
  • Five years’ experience in PC and Mac Desktop Support or previous Helpdesk experience
  • Two years’ experience managing a helpdesk team
  • Image, Configure and decommission hardware
  • AV and Virus removal
  • Troubleshoot, create and remove Active Directory / Exchange accounts
  • Proficiency with MS Office 2007, 2010, and 2011 for Mac
  • Proficiency with Windows Server 2008, and Exchange 2010
  • Experience with mobile devices, including iPhones, Ipads, Android cell phones and blackberry
  • Ability to troubleshoot network port and wireless connectivity issues

Desired Skills and Experience

  • Sharepoint experience a plus
  • Linux administration
  • Experience in Publishing or Education industry

Benchmark Education Company offers competitive compensation; a casual, collegial work environment; and comprehensive benefits for permanent full time employees. (Medical, Dental, Vision, 401K Plan & Profit Sharing and Life Insurance). Our office is located in New Rochelle, in the lower Westchester County.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Be sure to include your salary history and target in your letter. 

 Benchmark Education Company values diversity and is an Equal Opportunity Employer


Data Entry Clerk

Benchmark Education is a growing educational publishing company that produces award-winning supplemental texts and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life. Our company is high-energy, fast-paced, productive, and team-oriented, with a lot of opportunity for learning and career growth. We are seeking an entry-level Data Entry Clerk to join its Editorial department.

Shift:   3:00PM – 9:00PM, Monday thru Friday

Hourly rate: $11.00

Position Purpose

To enter data from various source documents into the computer system for storage, processing and data management purposes.

Duties and Responsibilities

  • prepare, compile and sort documents for data entry
  • check source documents for accuracy
  • verify data and correct data where necessary
  • obtain further information for incomplete documents
  • update data and delete unnecessary files
  • combine and rearrange data from source documents where required
  • enter data from source documents into prescribed computer database, files and forms
  • transcribe information into required electronic format
  • scan documents into document management systems or databases
  • check completed work for accuracy
  • store completed documents in designated locations
  • maintain logbooks or records of activities and tasks
  • respond to requests for information and access relevant files
  • print information when required
  • comply with data integrity and security policies
  • maintain own office equipment and stationery supplies

Job Requirements

  • High school diploma
  • formal computer training an advantage
  • proficient in relevant computer applications such as MS Office
  • accurate keyboard skills and proven ability to enter data at the required speed
  • knowledge of correct spelling, grammar and punctuation
  • knowledge of clerical and administrative procedures

Benchmark Education Company offers competitive compensation; a casual, collegial work environment; and comprehensive benefits for permanent full time employees. (Medical, Dental, Vision, 401K Plan & Profit Sharing and Life Insurance). Our office is located in New Rochelle, in the lower Westchester County.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Be sure to include your salary history and target in your letter. 

Benchmark Education Company values diversity and is an Equal Opportunity Employer 


Inside Sales Manager

Benchmark Education is a growing educational publishing company that produces award-winning supplemental texts and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life. Our company is high-energy, fast-paced, productive, and team-oriented, with a lot of opportunity for learning and career growth.

In this position, you will direct and manage a team of Inside Sales Representatives providing the support needed to exceed their sales goals while generating sales and expanding our market presence in an assigned territory.

Responsibilities:

  • Identify sales opportunities for both print and digital products through the use of phone, email, and desktop tools.
  • Identify and follow up on leads, establish new customer relationships and build on existing ones to ensure sales to new markets and repeat business.
  • Understand subscription sales and generate new subscription sales and renewals.
  • Generate sales in the Early Childhood market in both public and Head Start markets.
  • Attend conferences and exhibits as requested.
  • Work with reps on assigned special projects as requested.

Requirements:

  • Proven track record in Inside Sales and Inside Sales Management that includes experience with the K-12 school market and subscription sales. 
  • Highly refined listening skill, excellent oral, written, and telephone communication skills.
  • Proficient in MS Excel, Word, Outlook, and CRM.
  • Strong research capability and familiarity with all available internet and database tools
  • Highly organized with the ability to multi-task and prioritize.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Be sure to include your salary history and target in your letter.   


Agile QA Engineer

Want to REALLY make a difference as a Quality Assurance engineer?  We are the most innovative provider of instruction in K-12 Education – improving our world every day by inspiring children to read, to learn, and to become college and career ready – and we are looking for a few great additions.  Just be passionate about great software experiences for our customers, focused on test-coverage and better ways to push the limits, and driven to teach us what you know and constantly learn while on our team. 

At Benchmark, we are dedicated to the art of software – keeping it lightweight, agile and customer driven.  Our QA Automation Engineers are often the glue that holds our products together as we fulfill our primary mission to deliver quality software faster – from idea to customer – even as the requirements become more and more complex.

If chosen, you will be an integral part of one of Benchmark’s Scrum Teams, groups of highly productive technologists who thrive on finding new and better ways to help teachers generate outstanding educational results in and out of their classrooms.  You will leverage your deep and broad QA skills to help your team design, develop, implement, and then operate intuitive custom software capabilities that help students learn.

We respect and inspire technical depth and breadth through a constant need to learn, grow, and improve how we work and what we can achieve.  A working knowledge and passion for code that leverages the best techniques available is key.

Responsibilities:

  • Be passionate about testing and advocating for enterprise software abilities:  usability across browsers and devices, scalability, reliability, monitor-ability, maintainability…
  • Devise the “right” coverage levels and strategies for each new type of customer and use case.
  • Design, develop, deploy, maintain, and enhance automated software test suites appropriate to our solutions.
  • Help us constantly push the limits on what can be tested and what tests can be automated.
  • Act as a member of a product team supporting teammates and collaborating with a “do what it takes” attitude to ensure product and team success.
  • Actively participate in Agile Scrum sprint planning, artifact creation, in-sprint testing, automated regression testing, demonstrations, retrospectives, and solution releases.
  • Generate relevant metrics that help the team and members see how they are doing.
  • Support the development of product roadmaps.
  • Participate in estimating backlog items.
  • Support release planning with conceptual design and development and the refinement of software engineering practices.
  • Decompose backlog items into the software tasks based on the desired software architecture.
  • Actively contribute to our Agile Community and the self-improvement or our teams and members.
  • Analyze problems and help create innovative solutions involving technology, methodology, tool and solution components.
  • Ensure product quality and timeliness of work, provide advice and guidance, and resolve problems to meet objectives.
  • Help develop new and refine existing processes to enhance quality and productivity.
  • Plan, coordinate and conduct benchmarking exercises for our Software as a Service (SaaS) software application releases.
  • Perform regression, system and user acceptance testing through automated tests.
  • Black Box, Gray Box and/or White Box Testing.
  • Plan and perform load and performance testing.
  • Set up test environments.
  • Estimate time and difficulty for test activities.
  • Identify, isolate, and document defects clearly and concisely in the defect tracking system.

Requirements:

  • Bachelors Degree
  • Two years of experience supporting a fast-paced, busy office
  • Strong Microsoft office skills, Excel aptitude a must
  • A strong aptitude for data and technology solutions
  • Detail-oriented, deadline-driven, high level of accuracy
  • Well organized with excellent time management skills.
  • Strong interpersonal skills to influence positive outcomes
  • Excellent written and verbal communication skills

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Be sure to include your salary history and target in your letter. 


Software Engineer

Do you want to REALLY make a difference as a software engineer? Benchmark Education is the most innovative provider of instruction in K-12 Education – improving our world every day by inspiring children to read, to learn, and to become college and career ready – and we are looking for a few great additions. Just be Agile-addicted, passionate about great code, and driven to teach us what you know and constantly learn while on our team.

If chosen, you will be an integral part of one of Benchmark’s Scrum Teams, groups of highly productive technologists who thrive on finding new and better ways to help teachers generate outstanding educational results in and out of their classrooms. On our Agile teams, you will design, develop, implement, and then operate intuitive custom software capabilities that help students learn.

We respect and inspire technical depth and breadth through a constant need to learn, grow, and improve how we work and what we can achieve. A working knowledge and passion for code that leverages the best techniques available is key.

Responsibilities:

  • Passionately architect, code, and advocate for enterprise software abilities: scalability, reliability, monitor-ability, maintainability, reusability, autonomics…
  • Design, develop, deploy, maintain, and enhance custom software and database application capabilities.
  • Act as a member of a product team supporting teammates and collaborating with a “do what it takes” attitude to ensure product and team success.
  • Actively participate in Agile Scrum sprint planning, artifact creation, in-sprint testing, automated regression testing, demonstrations, retrospectives, and solution releases.
  • Generate relevant metrics that help the team and members see how they are doing.
  • Support the development of product roadmaps.
  • Participate in estimating backlog items.
  • Support release planning with conceptual design and development and the refinement of software engineering practices.
  • Decompose backlog items into the software tasks based on the desired software architecture.
  • Actively contribute to our Agile Community and the self-improvement or our teams and members.
  • Analyze problems and help create innovative solutions involving technology, methodology, tool and solution components.
  • Ensure product quality and timeliness of work, provide advice and guidance, and resolve problems to meet objectives.

Requirements:

  • College degree in Computer Science or a related discipline, or equivalent professional experience.
  • Strong software development background, with a minimum of two years’ experience in incremental software development projects using an Agile Scrum approach.
  • Passion for software abstraction and reuse.
  • Experience with commercial software development in PHP (preferred), Objective-C, Java, Ruby, Python.
  • Familiarity with some of the following: Javascript, XML/XSLT/CSS, database solutions (SQL and noSQL), scripting, virtualization, Amazon Web Services (AWS), information exchanges, data warehouses, reporting, web applications, offline web applications, Object Oriented Development, SOAs, Queuing, Security controls, Automated testing, UML, Class diagrams, n-tier solutions.
  • Experience with continuous integration tools and environments.
  • Ability to identify and manage risk.
  • Working knowledge of and ability to assist others in the use of software engineering tools to support process improvement.
  • Excellent communication skills in English in written and spoken form.
  • Strong collaboration skills and desire to work within a team.
  • Understanding of all elements of the software development life cycle, including planning, development, requirements management, configuration management, quality assurance, and release management.
  • Highly responsible, team-oriented individual with very strong communication skills and work ethic; self-starter.
  • Ability to apply advanced principles, theories, and concepts, and contribute to the development of innovative principles and ideas.
  • Experience working on unusually complicated problems and providing solutions that are highly creative and ingenious, exhibiting ingenuity, creativity, and resourcefulness.

Benchmark Education is proud of our many long-term partnerships with our customers. We take their teaching missions as our own, always aiming to improve our level of service. Our employees take pride in their consistent application of innovation and best practices and their ongoing dedication to the highest standards of software quality.

To apply, submit your resume and cover letter to jobs@benchmarkeducation.com.  Be sure to include your salary history and target in your letter.