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A career at Benchmark Education Company

Are you interested in helping children of all abilities learn to read?   Do you want a career that promises the satisfaction of inspiring teachers and administrators in their mission to provide instruction that gets results?   If you want to join a creative, energetic, fast-paced company with a proven track record and promise of continued growth, then consider a career with Benchmark Education Company.

Join a winning team and promote literacy worldwide

Benchmark Education Company, headquartered in New Rochelle, NY, produces research-based, proven-effective literacy materials for supplementary and intervention use with K-12 students, including gifted, on-level, and struggling readers; students with learning disabilities; and those still mastering English as a second language.   Standards-aligned products and services, supported by professional development training, are designed to supplement core reading programs and help teachers take each learner on a different road toward academic success.   BEC materials are used in over 15,000 schools and districts across the United States and abroad.

Current Opportunities:

We are looking for talented, self-motivated individuals to fill the following positions:

To apply for any of these positions, e-mail your resume and cover letter (including salary history and target) to jobs@benchmarkeducation.com or mail them to Human Resources, Benchmark Education Company, 145 Huguenot Street, New Rochelle, NY 10801. We will only consider resumes accompanied by a cover letter.


Director, Customer Technology Support

Act as liaison with our internal development and operations teams and external technology partners, as well as our marketing, sales and professional development teams to help ensure a positive customer experience with our educational technology products.

In this position, you will be responsible for managing a customer service team that provides support and information to the end-user of our technology products. You’ll interact directly with customers, sales reps, and internal departments and/or outside vendors to quickly resolve customer issues. As the manager of this team, you will:

Responsibilities:

  • Work directly with school district administrative and technical personnel to ensure successful technology implementations, keeping sales management and sales reps informed.
  • Develop information and resources and provide training to help customer service representatives successfully address the most common technology product questions.
  • Collaborate with professional development, marketing and sales to manage customer technology transitions when there is a product upgrade, new release, or user interface change. Proactively develop a plan of action for internal staff as well as for customers and communicate and follow up on that plan.
  • Identify and document technical problems and escalate them to the development team for resolution and follow up with customers, communicating these problems with professional development, sales, and marketing.
  • Collect and field customer requests relative to technology product modifications, improvements, and enhancements for future development evaluation and share those requests with professional development, sales, and marketing.
  • Host webinars and/or conference calls with customers for demonstration purposes keeping appropriate sales reps informed.
  • Support sales efforts by managing the creation and maintenance of populated demonstration sites so that the sales reps can more effectively demonstrate and sell our digital products.
  • Work with internal training and development teams to assist in the creation of user guides and other training materials, updating them as needed.
  • Create and distribute metric reports that summarize department activity, productivity, and efficiency
  • Monitor, document, and share customer trends that potentially warrant further analysis and action by the Company with management, professional development, sales, and marketing.
  • Participate in strategic planning initiatives to grow our digital products customer base.
  • Interview, hire, and train new employees.
  • Complete employee performance evaluation

Requirements:

  • Bachelor’s Degree in Education or related field.
  • 5-10 years of experience managing a customer support team.
  • Extensive knowledge of computer systems and software and solid understanding of technology applications.
  • Excellent customer service and high level problem-solving and interpersonal skills.
  • Ability to collaborate with Sales and Training Teams.
  • Ability to communicate and transfer knowledge clearly and effectively in a non-technical manner.
  • Comfortable in managing multiple projects and meeting deadlines in a fast paced environment.
  • Experience in Education or Publishing Industry preferred.

Inside Sales Manager

Benchmark Education is a growing educational publishing company that produces award-winning supplemental texts and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life. Our company is high-energy, fast-paced, productive, and team-oriented, with a lot of opportunity for learning and career growth.

In this position, you will direct and manage a team of Inside Sales Representatives providing the support needed to exceed their sales goals while generating sales and expanding our market presence in an assigned territory.

Responsibilities:

  • Identify sales opportunities for both print and digital products through the use of phone, email, and desktop tools.
  • Identify and follow up on leads, establish new customer relationships and build on existing ones to ensure sales to new markets and repeat business.
  • Understand subscription sales and generate new subscription sales and renewals.
  • Generate sales in the Early Childhood market in both public and Head Start markets.
  • Attend conferences and exhibits as requested.
  • Work with reps on assigned special projects as requested.

Requirements:

  • Proven track record in Inside Sales and Inside Sales Management that includes experience with the K-12 school market and subscription sales. 
  • Highly refined listening skill, excellent oral, written, and telephone communication skills.
  • Proficient in MS Excel, Word, Outlook, and CRM.
  • Strong research capability and familiarity with all available internet and database tools
  • Highly organized with the ability to multi-task and prioritize.

Customer Care Representative

Benchmark Education is a growing educational publishing company that produces award-winning core and supplemental texts and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life. We are looking for a Customer Care Representative to help ensure a positive customer experience with our educational technology products by setting up new subscriptions and providing customer support. Our company is high-energy, fast-paced, productive, and team-oriented, with a lot of opportunity for learning and career growth.

In this position, you will provide support and information to the end-user of our technology products. You will interact directly with customers, sales reps, internal departments and/or outside vendors to quickly resolve customer issues. As a Customer Care Representative, you will be responsible for responding to high volumes of customer inquiries.

Responsibilities:

  • Solving a diverse range of customer issues involving the company’s technology-based products
  • Work closely with the quality control and development teams to identify customer issues, determine root causes and develop corrective actions
  • Communicate directly with customers via email and phone
  • Create subscription accounts and grant access to multiple online resource sites
  • Create, document, and research records in a CRM system
  • Aptitude for learning software applications
  • Contribute to problem/resolution Knowledge Base by documenting new resolutions

Requirements:

  • One to three years in customer service  
  • Minimum education: Associates Degree or equivalent work experience
  • Must work on-site, full-time
  • Department: Customer Service
  • Knowledge of Web browsers for Windows and Mac computers
  • Strong time-management skills
  • Detail-oriented
  • Excellent analytical skills
  • Polite and customer service oriented
  • Must be able to work in an energetic, fast paced, and sometimes stressful environment, and have ability to juggle multiple projects simultaneously
  • Benchmark Education Company offers competitive compensation; a casual, collegial work environment; and a comprehensive benefit program (including medical, dental and vision care benefits, FSAs, life insurance, pre-tax commuter benefits, a 401(k) plan and profit sharing). 

Marketing Specialist

Benchmark Education is the most innovative provider of instruction in K-12 Education – improving our world every day by inspiring children to read, to learn, and to become college and career ready. Our Brand Strategy is “Building Literacy for Life”.

In this role, you will work closely with the Digital Product Marketing Manager to manage product/programs throughout each product’s life cycle. This includes helping to drive the development of marketing collateral – both print and digital, distribution/channel management, product messaging and positioning, support for sales and professional development teams, cross –departmental coordination. You will also interact with third party vendors and other logistical support.

Responsibilities:

  • Help drive products to completion by meeting deadlines and keeps the projects on schedule.
  • Work with various product brochures and coordinate with design.
  • Develop a tracking system to monitor projects.
  • Liaison with Content Creation and the Project Managers in creative services.

Requirements:

  • 4 year Bachelor’s degree is required.
  • Minimum of 2 years of experience in marketing or educational publishing.
  • Strong writing ability is needed. 
  • The ability to juggle multiple products simultaneously and ability to prioritize is important.
  • Experience from advertising, media or marketing with digital products is preferred.
  • Multimedia experience preferred with the ability to assist with video and website production.

Local candidates only. Relocation is not available for this position.


HR Coordinator

Provide support to the HR Team, while playing a key role in the daily administration of all HR Functions.

Responsibilities:

  • Handle benefits administration and communication
  • Time and attendance tracking
  • Conduct new hire orientation
  • Handle on-boarding process
  • Manage all aspects of termination process
  • Coordinate and track performance appraisals
  • Maintain employee records and files electronically and manually
  • Handle FMLA and COBRA compliance
  • Manage internship program
  • Handle internal staff inquiries
  • Administer support for company training programs
  • File, organize, fax, photocopy, enter data, and write correspondence accurately and on schedule
  • Other administrative tasks as needed

Requirements:

  • Minimum of three years’ experience as an HR Assistant/Coordinator
  • Experience using a Human Resources Information System (HRIS)
  • Ability to maintain strict confidentiality
  • Detail-oriented, accurate and flexible
  • Excellent communication (written and verbal), organizational and interpersonal skills
  • Able to juggle multiple tasks and priorities
  • Able to work under pressure to meet deadlines
  • Strong Microsoft office skills required including excel
  • Experience with other software such as Visio and InDesign
  • BA/BS degree     

Vice President, Human Resources

The Vice President will work with the President, COO and other senior managers in leading the Human Resources function to help the company move successfully to the next level of business operations.

Responsibilities:

  • Help identify and address gaps in leadership, organizational effectiveness and work performance through training, succession planning and various performance management techniques; develop organizational structure and workflow.
  • Lead the Company’s staffing and recruiting efforts to ensure the hiring of top talent;
  • Help assess and implement compensation and benefit strategies to meet current and future needs;
  • Improve the leadership and management skills of managers and supervisors;
  • Expand and formalize our Internship Program;
  • Increase the use of technology in administering and managing HR services and programs.
  • Project-manage and track various initiatives.

Requirements:

  • A track record of at least five years of developing and initiating human resources and organizational development strategies in a growing company.
  • Strong recruitment and training skills and background.
  • Experience in both corporate and fast-paced entrepreneurial environments.
  • Experience in publishing or educational publishing.
  • Strong analytical and project management skills.
  • Solid experience in all major functional areas of HR.
  • Bachelor’s degree

Agile QA Engineer

Want to REALLY make a difference as a Quality Assurance engineer?  We are the most innovative provider of instruction in K-12 Education – improving our world every day by inspiring children to read, to learn, and to become college and career ready – and we are looking for a few great additions.  Just be passionate about great software experiences for our customers, focused on test-coverage and better ways to push the limits, and driven to teach us what you know and constantly learn while on our team. 

At Benchmark, we are dedicated to the art of software – keeping it lightweight, agile and customer driven.  Our QA Automation Engineers are often the glue that holds our products together as we fulfill our primary mission to deliver quality software faster – from idea to customer – even as the requirements become more and more complex.

If chosen, you will be an integral part of one of Benchmark’s Scrum Teams, groups of highly productive technologists who thrive on finding new and better ways to help teachers generate outstanding educational results in and out of their classrooms.  You will leverage your deep and broad QA skills to help your team design, develop, implement, and then operate intuitive custom software capabilities that help students learn.

We respect and inspire technical depth and breadth through a constant need to learn, grow, and improve how we work and what we can achieve.  A working knowledge and passion for code that leverages the best techniques available is key.

Responsibilities:

  • Be passionate about testing and advocating for enterprise software abilities:  usability across browsers and devices, scalability, reliability, monitor-ability, maintainability…
  • Devise the “right” coverage levels and strategies for each new type of customer and use case.
  • Design, develop, deploy, maintain, and enhance automated software test suites appropriate to our solutions.
  • Help us constantly push the limits on what can be tested and what tests can be automated.
  • Act as a member of a product team supporting teammates and collaborating with a “do what it takes” attitude to ensure product and team success.
  • Actively participate in Agile Scrum sprint planning, artifact creation, in-sprint testing, automated regression testing, demonstrations, retrospectives, and solution releases.
  • Generate relevant metrics that help the team and members see how they are doing.
  • Support the development of product roadmaps.
  • Participate in estimating backlog items.
  • Support release planning with conceptual design and development and the refinement of software engineering practices.
  • Decompose backlog items into the software tasks based on the desired software architecture.
  • Actively contribute to our Agile Community and the self-improvement or our teams and members.
  • Analyze problems and help create innovative solutions involving technology, methodology, tool and solution components.
  • Ensure product quality and timeliness of work, provide advice and guidance, and resolve problems to meet objectives.
  • Help develop new and refine existing processes to enhance quality and productivity.
  • Plan, coordinate and conduct benchmarking exercises for our Software as a Service (SaaS) software application releases.
  • Perform regression, system and user acceptance testing through automated tests.
  • Black Box, Gray Box and/or White Box Testing.
  • Plan and perform load and performance testing.
  • Set up test environments.
  • Estimate time and difficulty for test activities.
  • Identify, isolate, and document defects clearly and concisely in the defect tracking system.

Requirements:

  • Bachelors Degree
  • Two years of experience supporting a fast-paced, busy office
  • Strong Microsoft office skills, Excel aptitude a must
  • A strong aptitude for data and technology solutions
  • Detail-oriented, deadline-driven, high level of accuracy
  • Well organized with excellent time management skills.
  • Strong interpersonal skills to influence positive outcomes
  • Excellent written and verbal communication skills

Product Support Specialist – NYC Sales Support

Benchmark Education, a growing educational publishing and technology company, is looking for a Product Support Specialist to assist the Sales Support and Customer Operations department.  This position is responsible for submitting all company products to NYC Dept. of Education for review and approval, and is located in our West Nyack, NY office.

This position is a critical component of our fulfillment operation, and will require a keen attention to detail and flexibility to meet our sales goals and customer demands. The ideal candidate will bring an energy and efficiency to his/her duties and assist us in automating the essential functions of the position.  We are looking for someone proactive, who anticipates needs and takes the initiative to see projects through to completion.  You’ll need to roll up your sleeves and pitch in to make sure things run smoothly.

Responsibilities:

  • Execute the processing, submission and approval process of all new Benchmark Education and Newmark Learning products to NYC Department of Education through the NYC DOE portal.
  • Access multiple data sources to retrieve and integrate data needed for submission process – the Product Data Management Site, the FAMIS Vendor Portal, the FAMIS Bundle Site, Benchmark Company website & FTP site
  • Keep the database current by preparing, managing and submitting all Price Increases and Relist of expired items.
  • Continual pro-active communication with NYC DOE personnel to ensure product approvals are timely, and issues are resolved quickly.
  • Update all prices and codes on Correlations and other documents used by sales reps, as needed
  • Provide administrative support as needed 

Requirements:

  • Bachelors Degree
  • Two years of experience supporting a fast-paced, busy office
  • Strong Microsoft office skills, Excel aptitude a must
  • A strong aptitude for data and technology solutions
  • Detail-oriented, deadline-driven, high level of accuracy
  • Well organized with excellent time management skills. 
  • Strong interpersonal skills to influence positive outcomes
  • Excellent written and verbal communication skills

Benchmark Education is proud of our many long-term partnerships with our customers. We take their teaching missions as our own, always aiming to improve our level of service. Our employees take pride in their consistent application of innovation and best practices and their ongoing dedication to the highest standards of software quality.


Software Engineer

Do you want to REALLY make a difference as a software engineer? Benchmark Education is the most innovative provider of instruction in K-12 Education – improving our world every day by inspiring children to read, to learn, and to become college and career ready – and we are looking for a few great additions. Just be Agile-addicted, passionate about great code, and driven to teach us what you know and constantly learn while on our team.

If chosen, you will be an integral part of one of Benchmark’s Scrum Teams, groups of highly productive technologists who thrive on finding new and better ways to help teachers generate outstanding educational results in and out of their classrooms. On our Agile teams, you will design, develop, implement, and then operate intuitive custom software capabilities that help students learn.

We respect and inspire technical depth and breadth through a constant need to learn, grow, and improve how we work and what we can achieve. A working knowledge and passion for code that leverages the best techniques available is key.

Responsibilities:

  • Passionately architect, code, and advocate for enterprise software abilities: scalability, reliability, monitor-ability, maintainability, reusability, autonomics…
  • Design, develop, deploy, maintain, and enhance custom software and database application capabilities.
  • Act as a member of a product team supporting teammates and collaborating with a “do what it takes” attitude to ensure product and team success.
  • Actively participate in Agile Scrum sprint planning, artifact creation, in-sprint testing, automated regression testing, demonstrations, retrospectives, and solution releases.
  • Generate relevant metrics that help the team and members see how they are doing.
  • Support the development of product roadmaps.
  • Participate in estimating backlog items.
  • Support release planning with conceptual design and development and the refinement of software engineering practices.
  • Decompose backlog items into the software tasks based on the desired software architecture.
  • Actively contribute to our Agile Community and the self-improvement or our teams and members.
  • Analyze problems and help create innovative solutions involving technology, methodology, tool and solution components.
  • Ensure product quality and timeliness of work, provide advice and guidance, and resolve problems to meet objectives.

Requirements:

  • College degree in Computer Science or a related discipline, or equivalent professional experience.
  • Strong software development background, with a minimum of two years’ experience in incremental software development projects using an Agile Scrum approach.
  • Passion for software abstraction and reuse.
  • Experience with commercial software development in PHP (preferred), Objective-C, Java, Ruby, Python.
  • Familiarity with some of the following: Javascript, XML/XSLT/CSS, database solutions (SQL and noSQL), scripting, virtualization, Amazon Web Services (AWS), information exchanges, data warehouses, reporting, web applications, offline web applications, Object Oriented Development, SOAs, Queuing, Security controls, Automated testing, UML, Class diagrams, n-tier solutions.
  • Experience with continuous integration tools and environments.
  • Ability to identify and manage risk.
  • Working knowledge of and ability to assist others in the use of software engineering tools to support process improvement.
  • Excellent communication skills in English in written and spoken form.
  • Strong collaboration skills and desire to work within a team.
  • Understanding of all elements of the software development life cycle, including planning, development, requirements management, configuration management, quality assurance, and release management.
  • Highly responsible, team-oriented individual with very strong communication skills and work ethic; self-starter.
  • Ability to apply advanced principles, theories, and concepts, and contribute to the development of innovative principles and ideas.
  • Experience working on unusually complicated problems and providing solutions that are highly creative and ingenious, exhibiting ingenuity, creativity, and resourcefulness.

Benchmark Education is proud of our many long-term partnerships with our customers. We take their teaching missions as our own, always aiming to improve our level of service. Our employees take pride in their consistent application of innovation and best practices and their ongoing dedication to the highest standards of software quality.


Chief Financial Officer

Benchmark Education is a growing educational publishing company that produces award-winning supplemental books and teaching materials, print and technology-based , to help children of all ages and abilities achieve literacy for life. We are looking for a senior financial executive with demonstrated high level of leadership and managerial skills. This position will be responsible for all strategic and tactical matters as they relate to accounting, financial reporting, legal, inventory, sales and marketing supports, warehouse and fulfillment operations.

DESCRIPTION

Responsibilities:

  • Oversee all company accounting practices, including monthly closings and reconciliations, annual budgeting and forecast, financial reports, tax and audit functions.
  • Managing company’s treasury functions, including capital expenditure, cash balance at bank and cash flow projections.
  • Supervise company’s warehouse operation which includes order entries, customer service, fulfillment, pick and pack operations, and shipping.
  • Manage inventory with a goal of achieving high turn-over rate while minimizing back orders.
  • Support Management, Sales, and Marketing on large sales orders, bids, state adoptions, RFP’s, etc.
  • Study, analyze and report on trends for sales opportunities.
  • Assist in performing all tasks necessary to achieve the organization's mission and help execute growth plans.
  • Train the Finance unit and other staff on raising awareness and knowledge of financial management matters.
  • Participate in developing new business.
  • Review and prepare contracts with outside parties.
  • Ensure adequate controls are installed and that substantiating documentation and procedure are approved and implemented. Develop and maintain systems of internal controls to safeguard financial assets of the organization.
  • Prepare monthly financial statement for department heads. Work with all departments to ensure departmental cost is within budget. Prepare forecast based on the actual financial result.
  • Oversee all purchasing and payroll activity for staff and participants.
  • Investigate cost-effective benefit plans and other fringe benefits which the organization may offer employees and potential employees with the goal of attracting and retaining qualified individuals.
  • Assist in the design, implementation, and timely calculations of wage incentives, commissions, and salaries for the staff.
  • Continually strive to update personal awareness, knowledge and skills in respective areas of expertise. To include, but not limited to, any required certifications of self or staff.

Requirements:

  • Bachelor's degree in Accounting or Finance with GPA of 3.0 or above (out of 4.0)
  • Certified Public Accountant (CPA) or Master in Business Administration (MBA) preferred.
  • In-depth knowledge of Microsoft Office and use of databases.
  • Ability to foster and cultivate business opportunities and partnerships.
  • Supervises staff, including regular progress reviews and plans for improvement.
  • Communicate effectively in both written and verbal form.

Desired skills and experience:

  • Current/last job as Controller or Chief Financial Officer.
  • Seven to ten years of financial experience and management experience with the day-to-day financial operations of an organization of at least 50 staff persons.
  • Up to date knowledge of current financial and accounting computer applications.
  • Excellent verbal, analytical, organizational and written skills.
  • Demonstrated high level of leadership and managerial skills.
  • Knowledge of book publishing industry will be helpful.

Editorial Manager

Benchmark Education, a creative, growing educational publishing and technology company, is looking for an Editorial Manager to join its busy Editorial department. Benchmark Education produce award-winning books and teaching materials, print and digital, to help children of all ages and abilities achieve literacy for life. Our company is fast-paced, collaborative and productive, with a lot of opportunity for learning and career growth. The successful candidate will have relevant editorial experience with experience managing editors, assistant editors, and copy editors.

Responsibilities:

  • Hire, train, and manage Copy Edit staff
  • Assign and prioritize work for copy editors
  • Ensure efficient trafficking and communication between Copy Edit and other departments
  • Perform annual reviews for copy editors; help define goals and objectives
  • Oversee the creation and revision of style sheets and checklists
  • Recruit and train freelancers and development houses; review copy editing tests of applicants
  • Seek bids, negotiate rates and contracts with freelancers and development houses
  • Deliver jobs, both electronically and printed, to offsite and freelance copy editors
  • Receive and review invoices and process them for payment; perform any necessary follow-up
  • Collaborate with Creative Services and Production departments on formation and management of project schedules
  • Advise department on project workflows and anticipate staffing and budgeting needs on new projects
  • Review printer proofs and revised printer proofs
  • Advise Project Editors on style considerations and house elements

Requirements:

  • B.A. in English, education, journalism, writing, or a related field
  • Three or more years of managerial experience in a fast-paced publishing environment;
  • Excellent staff management skills and experience
  • Excellent communication and organizational skills
  • Comfort juggling several projects concurrently
  • Proficiency in MS Office; experience with Adobe Creative Suite or other content management systems.
  • An understanding of .xml and publishing workflows is preferred

Editorial Content Creation Assistant

Benchmark Education is a growing educational publishing company that produces award-winning core and supplemental texts and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life. We are looking for a full-time, temporary Content Creation Assistant to assist our busy editorial department with a variety of tasks.

Responsibilities:

  • Assist with daily operations of the editorial department
  • Apply to outside publishers for reprint rights
  • Revise and edit manuscript under the direction of an editor
  • Prepare manuscript files for production
  • Enter and update information in the product database
  • Conduct research and fact check
  • Aid in the development of new print products, including student books, teacher’s materials, and assessments
  • Aid in the development of new digital products, including eBooks, audio, animation, and online assessments
  • Prepare content for digital conversion
  • Review and evaluate the quality of digital products and report issues
  • Track progress of projects to ensure that they are on schedule

Requirements:

  • B.A. in English, education, or a related field
  • Superior writing, editing, and organizational skills
  • Strong interest in educational content for K-8 students
  • Comfortable juggling several projects concurrently
  • Able to work well as part of a team
  • Keen interest in instructional technology and digital media
  • Ability to learn new software quickly
  • Excellent communication skills
  • Knowledge of Spanish is a plus

Customer Service Representative

Benchmark Education is a growing educational publishing company that produces award-winning core and supplemental texts and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life. We are looking for a Customer Service Representative to help ensure a positive customer experience with our educational products by processing customer orders and providing Tier 1 level customer technology support. Our company is high-energy, fast-paced, productive, and team-oriented, with a lot of opportunity for learning and career growth.

In this position, you will process both print and technology orders and provide basic usage/instructional support and information to the end-user of our technology products. You will interact directly with customers, sales reps, warehouse personnel and other internal departments and/or outside vendors to quickly resolve customer issues. As a Customer Service Representative, you will be responsible for fulfilling high volumes of customer requests and inquiries via email and phone.

Responsibilities:

  • Evaluate and process customer orders
  • Log in and out of an Automated Call Distribution system.
  • Solving a diverse range of customer issues involving customer’s use of company’s technology-based products (Tier 1 support)
  • Audit orders processed by other Customer Service representatives
  • Communicate directly with customers via email and phone
  • Develop full understanding of new and existing BEC product lines
  • Create, document, and research records in a CRM system
  • Document any new technology issues discovered to contribute to team knowledge
  • Enjoy learning about new technology and new software applications
  • Develop working knowledge and familiarity with Sales Support site, all BEC websites, and particularly Benchmark Universe, our subscription site.

Requirements:

  • One to three years in customer service
  • Minimum education: Associates Degree or equivalent work experience
  • Must work on-site, full-time in our West Nyack, NY office
  • Reports To: Customer Service Supervisor
  • Department: Customer Service
  • Knowledge of Web browsers for Windows and Mac computers
  • Strong time-management skills
  • Detail-oriented with highly accurate data entry skills. Excellent analytical skills, expertise in Microsoft Excel and other MS Office applications
  • Outstanding interpersonal skills; polite and customer service oriented.
  • Must be able to work in an energetic, fast paced, and sometimes stressful environment, and have ability to juggle multiple projects simultaneously
  • Benchmark Education Company offers competitive compensation; a casual, collegial work environment; and a comprehensive benefit program (including medical, dental and vision care benefits, FSAs, life insurance, pre-tax commuter benefits, a 401(k) plan and profit sharing).

Product Manager

Benchmark Education is a growing educational publishing company that produces award-winning supplemental books and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life.

We are looking for a forward-thinking, innovative Product Manager to drive and develop our core and supplemental products.

Responsibilities:

  • Responsible for planning, developing and promoting the core and supplemental print products
  • Help define product strategy for core and supplemental product offerings
  • Work with customers, sales, marketing and professional services to gain an understanding of customer needs, position offerings, and to help identify new revenue opportunities
  • Support professional services and sales through training, strategic advice, and timely information
  • Drive, develop and maintain product sales story and disseminate message to field personnel
  • Work with digital team to ensure that the digital product features/functions meet customer needs

Requirements:

  • Bachelor’s degree in Education, Business, or Marketing
  • 3-5 years Product Management experience
  • Knowledge of Educational/Literacy market within Publishing
  • K-8 experience a plus
  • Excellent communicator
  • Create digital presentation
  • Understanding/experience with digital products
  • An educator’s perspective will be highly valued in this position

Strategic Sales Support Manager

Benchmark Education, a growing educational publishing company, is looking for an experienced Sales Support Manager to join its Sales team and provide strategic support to our network of independent sales reps. We provide exceptional supplemental educational resources to the K-12 school market – fiction and nonfiction, standards-aligned leveled texts, skill-building sets, and teacher tools that get results in the classroom. Our company is entrepreneurial, high-energy, productive and team-oriented, with lots of opportunity for career growth.

The successful candidate will coordinate and execute the development and delivery of sales proposals and mailings, product and sample requests, sales presentations, conference and trade shows, and new product and sales training materials. You’ll have an opportunity to create custom sales presentations and develop new, improved product and sales training materials. You’ll fulfill customized product and sample requests and serve as intermediate between sales representatives and customer service and provide support for various conferences and exhibits.You’ll also help ensure that our sales support website is always up-to-date.

Experience and skills needed:

  • Bachelor’s degree
  • 2+ years of sales/marketing experience; experience in education or technology a plus
  • Prior experience participating and/or supporting the planning and/or implantation of strategic sales campaigns
  • Ability to multi-task, with superior organization and detail orientation
  • Strong Microsoft Office skills
  • Excellent verbal, written and telephone communication skills
  • Professional orientation and demeanor, with the ability to handle and respond to external requests in a timely and courteous manner
  • Proven ability to set priorities and meet deadlines in a fast-paced environment
  • Ability to work calmly under pressure with flexibility to put in long hours when needed

We offer competitive compensation; a casual, collegial work environment; medical, dental and vision care benefits; a 401(k) plan and profit sharing.

Be sure to include your salary history and target in your letter.


ERP Programmer

Benchmark Education, a creative, growing educational publishing and technology company, located in Westchester County, is looking for a Programmer to join its information technology department. We provide award-winning books and teaching materials -- print and technology-based -- to help children of all ages and abilities achieve literacy for life. The ideal candidate will have strong process analysis and problem solving skills; the ability to be a team player and self-starter; the ability to communicate effectively with management, users and team members at all levels through both verbal and written means.

Responsibilities:

  • Assist in the creation and execution of project plans and procedures for ERP system implementations
  • Perform data conversion mappings and develop migration programs using relational database programming languages
  • Create and execute procedures for ERP system software and hardware upgrades and applying service packs and other fixes
  • Provides instruction, assistance and support to ERP system end-users by developing training materials and conducting classes
  • Create and support tool the extend ERP functionality and support the fulfillment cycle

Requirements:

  • Must have five or more years of experience programming (ERP or Ecommerce environments preferred)
  • Bachelor’s Degree in Computer Science (plus five years hands-on, relevant, technical, programming work experience)
  • Expertise programming in SQL, Java, PHP, HTML/CSS, XML
  • Expertise Extracting and processing data for off-system ad-hoc reporting and data exchange
  • Expertise putting together requirements and working through the full development life cycle with developers to build the requirements
  • Working knowledge of the following business functional areas: Financial and Management Accounting, Human Resources, Order Processing, Inventory Management, Manufacturing and Purchasing
  • Experience Coordinating Legacy ERP systems with Ecommerce Systems, CRM, etc.

EDI experience is a plus

Software/Skills:

  • MS Office/VBA, Magento, Java, PHP , SQL, Win Mobile, XML, CRM, ODBC/JDBC

Contract Project Editor

Responsibilities:

  • Work with the Executive Editor and Senior Project Editor to project manage the development phase of new product development.
  • Coordinate with vendors and freelance writers developing content to ensure that content guidelines are observed
  • Attend regularly scheduled status meetings with Executive Editor or Senior Project Editor to report on workflow and content issues
  • Review and approve manuscript and production stages, working directly with copyeditors, graphic designers, and photo researchers
  • Incorporate feedback (based on defined review stages) from Professional Development, Sales and Marketing, Editorial management, and outside reviewers and consultants
  • Create or update Product Library documentation
  • Communicate with Sales and Marketing to support the development of sales support tools
  • Complete Product Data Management entry based on defined workflow milestones
  • Work with the Correlations Manager to create and/or review state or competition correlations to ensure that they accurately address standards and topics.
  • Support Sales and Marketing by reviewing pullouts, space ads, pre-pub flyers, and other sales support tools for accuracy and completeness
  • Read professional journals to increase market and pedagogical knowledge
  • Attend department and weekly product status meetings
  • Complete time tracking documentation on a weekly basis

Requirements:

  • At least five years of experience developing literacy materials for an educational publisher
  • B.A. in English, education, or a related field (M.A. a real plus)
  • Superior writing, editing and project management skills
  • Up-to-date knowledge of language, literacy and content issues
  • Intermediate-Advanced proficiency, MS Office
  • Basic proficiency, Adobe Creative Suite is preferred
  • Comfortable juggling several projects concurrently
  • Able to work collaboratively with other departments (e.g., design and marketing)
  • Excellent communication and organizational skills
  • Teaching experience is a plus