Customer Service

Our Customer Service Representatives are here to help you with any problems, questions, or concerns you may have. They are available Monday through Friday, 8:30 A.M. to 5:30 P.M. EST, and will attempt to respond within one business day.

Find an Answer
Review our list of frequently asked questions below to find answers to questions about our products and services.

Frequently Asked Questions

About the Products
How do I find products online?
Is Benchmark Education Company the sole source provider, or manufacturer, of its products?
Can I buy a single copy of one book?
How do I determine book levels?
About My Order
How can I order offline? (U.S./Canada)
How can I order offline? (International Customers)
How can I find out the status of my order?
Are taxes included in the price?
What are the payment options?
Is shipping included in the price?
What are the shipping terms and methods?
How do I find my local Benchmark Education sales rep?
How can I order a current catalog?
Why can't I open PDF documents?
For support on software and technology products click here


If you still have questions or need assistance with an order, call us at 1-877-236-2465:

Select option 3 for all Customer Service questions, including pricing and item numbers, to place an order, or to check on an existing order.

Select option 2 for Sales Assistance with matching our products to your needs.

E-mail Us
Email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Fax Us
Fax your message to 1-877-732-8273.

Guarantee of Satisfaction
If you are not completely satisfied with any Benchmark Education Company product, simply return it to us in resalable condition within 30 days, and we will be glad to refund your money.